Falha no registro do agente de file system do PowerProtect Data Manager devido a um problema de configuração de pesquisa inversa de IP

Falha no registro do agente de file system do PowerProtect Data Manager após nova instalação

Na IU > do PowerProtect Data ManagerApplication Agents>Registration Status, ele mostra Failed after Accept Certificates.  

Em C:\Program Files\DPSAPPS\AgentService\logs\OpAgentSvc-******.log, mostra o seguinte PPDM IpCheck validation failed durante /greetings call.

[2024-10-21 03:53:05,643 GMT| 2024-10-21 11:53:05,643506 | DBGHTTPSERVER| PID-2796| TID-3564| INFO] C:\Program Files\DPSAPPS\AgentService\tmp_MEI50402\Http\HTTPServer.pyc-checkIP()-Line 361- Could not fetch the host details for the address ppdm.local.com
[2024-10-21 03:53:05,643 GMT| 2024-10-21 11:53:05,643506 | DBGHTTPSERVER| PID-2796| TID-3564| INFO] C:\Program Files\DPSAPPS\AgentService\tmp_MEI50402\Http\HTTPServer.pyc-checkIP()-Line 362- PPDM IpCheck validation failed. Rejecting the api call for /greetings
[2024-10-21 03:53:24,449 GMT| 2024-10-21 11:53:24,449717 | DBGHTTPSERVER| PID-2796| TID-3564| ERROR] C:\Program Files\DPSAPPS\AgentService\tmp_MEI50402\Http\HTTPServer.pyc-startWSGIServer()-Line 5658- Timeout error occurred, exiting registration process exit code 7. Error - 3600 seconds
Traceback (most recent call last):
File "Http\HTTPServer.py", line 5656, in startWSGIServer
File "Http\HTTPServer.py", line 5503, in start_server
File "src\\gevent\\greenlet.py", line 1065, in gevent._gevent_cgreenlet.joinall
File "src\\gevent\\greenlet.py", line 1075, in gevent._gevent_cgreenlet.joinall
File "src\\gevent\_hub_primitives.py", line 250, in gevent._gevent_c_hub_primitives.wait_on_objects
File "src\\gevent\_hub_primitives.py", line 287, in gevent._gevent_c_hub_primitives.wait_on_objects
File "src\\gevent\_hub_primitives.py", line 185, in gevent._gevent_c_hub_primitives._WaitIterator.__next__
File "src\\gevent\_hub_primitives.py", line 176, in gevent._gevent_c_hub_primitives._WaitIterator.__next__
File "src\\gevent\_waiter.py", line 195, in gevent._gevent_c_waiter.MultipleWaiter.get
File "src\\gevent\_waiter.py", line 154, in gevent._gevent_c_waiter.Waiter.get
File "src\\gevent\_greenlet_primitives.py", line 61, in gevent._gevent_c_greenlet_primitives.SwitchOutGreenletWithLoop.switch
File "src\\gevent\_greenlet_primitives.py", line 61, in gevent._gevent_c_greenlet_primitives.SwitchOutGreenletWithLoop.switch
File "src\\gevent\_greenlet_primitives.py", line 65, in gevent._gevent_c_greenlet_primitives.SwitchOutGreenletWithLoop.switch
File "src\\gevent\_gevent_c_greenlet_primitives.pxd", line 35, in gevent._gevent_c_greenlet_primitives._greenlet_switch
gevent.timeout.Timeout: 3600 seconds
[2024-10-21 03:53:24,449 GMT| 2024-10-21 11:53:24,449717 | DBGHTTPSERVER| PID-2796| TID-3564| INFO] C:\Program Files\DPSAPPS\AgentService\tmp_MEI50402\Http\HTTPServer.pyc-startWSGIServer()-Line 5660- Please follow the remediation steps mentioned below to resolve the problem :
1. Check if the host is approved/whitelisted on PowerProtect Data Manager server.
2. Alternatively, 'Auto Allow List' can be enabled on PowerProtect Data Manager server.
3. Ensure there is no connectivity issue from PowerProtect Data Manager server to agent system.
4. Restart the agent service and try again.
[2024-10-21 03:53:25,230 GMT| 2024-10-21 11:53:25,230570 | AGENTSVC_OP| PID-4320| TID-6672| ERROR] C:\Program Files\DPSAPPS\AgentService\tmp_MEI50402\main.py-checkHttpServer()-Line 949- HTTPServer has stopped with exitcode 7.
[2024-10-21 03:53:25,230 GMT| 2024-10-21 11:53:25,230570 | AGENTSVC_OP| PID-4320| TID-6672| ERROR] C:\Program Files\DPSAPPS\AgentService\tmp_MEI50402\main.py-checkHttpServer()-Line 951- Stopping the agentService

A causa raiz da falha de registro do agente de file system do PowerProtect Data Manager é atribuída à ausência de configuração de pesquisa inversa de IP. Execute nslookup no lado do client para verificar a resolução de nome do PowerProtect Data Manager. Ele funciona para o hostname do PowerProtect Data Manager, mas não para a pesquisa inversa de IP. 

Está documentado no Guia do usuário do file system do PowerProtect Data Manager que "A resolução de nomes e a pesquisa inversa de IP devem ser configuradas" 

A resolução é configurar a pesquisa inversa de IP do PowerProtect Data Manager em um servidor DNS. Se o servidor DNS não estiver acessível no momento, modifique temporariamente o arquivo de hosts no lado do client. Depois disso, o Registration Status na interface do usuário deve ser alterado automaticamente para Awaiting Approval. Caso contrário, reinicie manualmente o serviço PowerProtect Agent no client.