PowerProtect：由于用户凭据格式不正确，VM FLR 作业未完成

Summary: 在客户端虚拟机上安装 vProxy 文件级恢复 （FLR） 代理时遇到 Microsoft Windows 错误。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

安装 vProxy FLR 代理时出现以下错误消息，导致 PowerProtect Data Manager 文件级恢复 （FLR） 在装载操作期间失败：

error: code=0, text=Unable to mount disks.  Unable to install vProxy Agent on ''.  Command 'C:\WINDOWS\system32\msiexec.exe' terminated with exit code 1601.). State Mounting -> Failure. Progress 100%

Cause

按照文件级恢复向导操作时提供的凭据不正确，这会导致错误代码 1601。

以下是此错误消息的说明：

C:\>net helpmsg 1601

The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

错误代码 1601 可能会在不同条件下出现。在本文中，我们将记录文件级恢复向导期间提供的凭据未使用正确格式的原因。 

Resolution

在以 Microsoft Windows 域用户身份还原文件时，装载时指定的用户名必须采用以下格式：

User@AD_FQDN

Affected Products

PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software
Article Properties
Article Number: 000268857
Article Type: Solution
Last Modified: 10 Sep 2025
Version:  2
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