XPS 13 9350 Laptop is Trying to Use the Wrong Camera Driver

Summary: The following article provides information about a camera driver issue on your XPS 13 9350 laptop. The Infrared (IR) camera driver is installed instead of the Mobile Industry Processor Interface (MIPI) driver and causing problems. ...

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Symptoms

Features like Windows Hello do not work with the wrong camera driver installed


You can experience the following camera issues with your XPS 13 9350 laptop. Applications which use the camera, such as Windows Hello report the following error:

We couldn’t find a camera compatible with Windows Hello Face

Camera Error Message 

Cause

The wrong camera driver version is shown in Device Manager: v63.22000.16989.1

Driver in Device Manager 

Resolution

Note: You must have administrator rights on your laptop to make any operating system changes or update any software.

Update your cameras driver to Intel 2D Imaging/Vision/USB Bridge Driver for Camera, version 80.26100.5.18, A02 or later. Use the instructions in the following link to download and install the Intel-2D-Imaging-Vision-USB-Bridge-Driver-for-Camera_M0P8J_WIN64_80.26100.5.18_A02.exe file on your laptop:


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Affected Products

XPS 13 9350
Article Properties
Article Number: 000269433
Article Type: Solution
Last Modified: 29 Apr 2025
Version:  3
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