PowerStore: Per-Upgrade Health Check to Detect if a Drive is Locked

Summary: This Pre-Upgrade Health Check (PUHC) detects any drive that is functioning normally on one node but is locked on the peer node. If such a drive is detected, the check off_release_locked_drive_check fails, and the upgrade is not permitted from proceeding. ...

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Symptoms

The PowerStore Pre-Upgrade Health Check (PUHC) may fail with the following error: "Detected locked drive(s) 0_0_4,0_0_3. KB#000294377. Please contact your service provider. (off_release_locked_drive_check)"

This may be detected when running the PUHC and will be displayed from PowerStore Manager as follows:

 

 

 

Cause

Prior to PowerStoreOS 4.0, an issue with the drive firmware upgrade may cause a drive to end up in a locked state.  If a Non-Disruptive Upgrade (NDU) were to be started with a system with a drive in a locked state, the NDU would fail.

Resolution

To resolve this issue, contact technical support for assistance.

Affected Products

PowerStore
Article Properties
Article Number: 000294377
Article Type: Solution
Last Modified: 18 Jun 2025
Version:  1
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