NVP vProxy: FLR and Instant Recovery Fail for Cloud Based vCenter

• VMware vCenter is deployed as a cloud-based solution:
  • VMware Cloud on Amazon Web Services (AWS).
  • Azure VMware Solution (AVS)
  • Google Cloud VMware Engine (GCVE)
• NetWorker VMware Protection (NVP) vProxy File Level Restore mount, or Instant Recover operations fail. The errors observed can vary but generally consist of:
  • vProxy fails to connect to Network File Service (NFS) on the Data Domain.
  • vProxy fails to mount VM disks on the target VM during FLR.

This is expected behavior.

The following operations are not supported for vCenters deployed on cloud platforms:

• File Level Restore from an image-based backup.
• Instant Access Restore from an image-based backup
• Emergency Restore (image-level restore directly to an ESXi host, bypassing the vCenter).
• Application consistent (SQL MSVMAPPAGENT) backup or restore.
• Backup or restore using Network Block Device (NBD) or NBDSLL transport mode.
• Backup or restore of VMs placed inside a folder in the Software-Defined Datacenter (SDDC).
• vProxy redeployment (nsrvproxy_mgmt redeploy)

This is as per the NetWorker VMware Integration Guide: https://www.dell.com/support/product-details/product/networker/docs

Only image-based or Virtual Machine Disk (VMDK) restore are supported on cloud platforms.

In order to perform FLR of a cloud-based VM, the NetWorker client software must be installed on the VM. Configure a NetWorker client on the NetWorker server for the VM and perform client-based backups. See the NetWorker Administration Guide.