Avamar: No se puede abrir iDRAC: error: Este sitio no puede proporcionar una conexión segura
Summary: Cuando se comunica con la iDRAC de Avamar Server, aparece este error: "Este sitio no puede proporcionar una conexión segura"
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Symptoms
-- Se ven mensajes de error en cualquier navegador que se comunican con la dirección IP de iDRAC del servidor:
This site can’t provide a secure connection
[iDRAC-IP-Address] uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
- Ejemplo de un chasis que se enfrenta al error:
root@AVAMAR1:~/#: avsysreport chassis-info
=== Chassis information
Host Name : AVAMAR1
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number : 100-580-202-02-FFF
BIOS Version : 41.91
root@AVAMAR1:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS | 41.91
BMC Main SP1 Partition | 17.30
BMC Boot Block Partition | 01.40
BMC SSP Partition | 02.06
BMC Adaptive Cooling Table Partition | 01.00
Expander SXP | 2.9.0
Expander Boot | 0.5.0
Expander InitStr | 0.10.0
Expander FPGA | 21.00
ROC DIB Controller 0 | 7.10-0 (33083)
- Ejemplo de chasis en el que se puede acceder correctamente a iDRAC mediante Chrome o Edge:
root@AVAMAR2:~/#: avsysreport chassis-info
=== Chassis information
Host Name : AVAMAR2
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number : 100-580-202-02-FFF
BIOS Version : 42.03
root@AVAMAR2:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS | 42.3
BMC Main SP1 Partition | 24.10
BMC Boot Block Partition | 01.40
BMC SSP Partition | 02.20
BMC Adaptive Cooling Table Partition | 01.00
Expander SXP | 2.9.0
Expander Boot | 0.5.0
Expander InitStr | 0.10.0
Expander FPGA | 21.00
ROC DIB Controller 0 | 7.14-0 (33303)Cause
-- BIOS obsoleto, partición SP1 principal de BMC y partición SSP de BMC
Resolution
-- Abra una solicitud de servicio haciendo referencia a este artículo para que un ingeniero de soporte técnico instale las siguientes revisiones.
HF327157 - gen4t-cdes-hotfix-327157
TARGET VERSIONS: 7.5.1 and higher
TARGET OS VERSION: SLES, any version
TARGET ADS PLATFORM: Gen4T and mixed grids containing a Gen4T node
HF338783 - Gen4tFw1812-HF338783
TARGET VERSIONS: Avamar 19.4.0-116 and higher
TARGET OS VERSION: Avamar Data Store SLES 12 SP5 64-bit
TARGET OS PATCH LEVEL: N/A
TARGET ADS PLATFORM: Gen4tAffected Products
Avamar Data Store Gen4T, Avamar ServerArticle Properties
Article Number: 000303878
Article Type: Solution
Last Modified: 08 Apr 2025
Version: 1
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