Avamar: Kan iDRAC niet openen - Fout: Deze site kan geen beveiligde verbinding bieden

Summary: Bij contact opnemen met de Avamar server iDRAC wordt deze fout weergegeven "This Site Cannot Provide a Secure Connection"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

-- Foutmeldingen die in elke browser worden weergegeven bij het bereiken van het iDRAC IP-adres van de server:

This site can’t provide a secure connection
[iDRAC-IP-Address] uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.

- Voorbeeld van een chassis dat met de fout wordt geconfronteerd:

root@AVAMAR1:~/#: avsysreport chassis-info
=== Chassis information
Host Name     : AVAMAR1
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number   : 100-580-202-02-FFF
BIOS Version  : 41.91

root@AVAMAR1:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS                                     | 41.91 
BMC Main SP1 Partition                   | 17.30 
BMC Boot Block Partition                 | 01.40
BMC SSP Partition                        | 02.06 
BMC Adaptive Cooling Table Partition     | 01.00
Expander SXP                             | 2.9.0
Expander Boot                            | 0.5.0
Expander InitStr                         | 0.10.0
Expander FPGA                            | 21.00
ROC DIB Controller 0                     | 7.10-0 (33083) 

- Voorbeeld van een chassis waarop de iDRAC correct kan worden benaderd met Chrome of Edge:

root@AVAMAR2:~/#: avsysreport chassis-info
=== Chassis information
Host Name     : AVAMAR2
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number   : 100-580-202-02-FFF
BIOS Version  : 42.03

root@AVAMAR2:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS                                     | 42.3
BMC Main SP1 Partition                   | 24.10
BMC Boot Block Partition                 | 01.40
BMC SSP Partition                        | 02.20
BMC Adaptive Cooling Table Partition     | 01.00
Expander SXP                             | 2.9.0
Expander Boot                            | 0.5.0
Expander InitStr                         | 0.10.0
Expander FPGA                            | 21.00
ROC DIB Controller 0                     | 7.14-0 (33303)

Cause

-- Verouderd BIOS, BMC Main SP1-partitie en BMC SSP-partitie

Resolution

-- Open een serviceaanvraag die verwijst naar dit artikel, zodat een technisch supporttechnicus de volgende hotfixes kan installeren.

HF327157 - gen4t-cdes-hotfix-327157
TARGET VERSIONS: 7.5.1 and higher
TARGET OS VERSION: SLES, any version
TARGET ADS PLATFORM: Gen4T and mixed grids containing a Gen4T node

HF338783 - Gen4tFw1812-HF338783
TARGET VERSIONS: Avamar 19.4.0-116 and higher
TARGET OS VERSION: Avamar Data Store SLES 12 SP5 64-bit
TARGET OS PATCH LEVEL: N/A
TARGET ADS PLATFORM: Gen4t

Affected Products

Avamar Data Store Gen4T, Avamar Server
Article Properties
Article Number: 000303878
Article Type: Solution
Last Modified: 08 Apr 2025
Version:  1
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