Avamar: Cannot open iDRAC – Error: Dette nettstedet kan ikke gi en sikker tilkobling

Summary: Når det gjelder Avamar-serveren iDRAC, vises denne feilen "Dette nettstedet kan ikke tilby en sikker tilkobling"

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Symptoms

-- Feilmeldinger som vises i en hvilken som helst nettleser når ut til serverens iDRAC IP-adresse:

This site can’t provide a secure connection
[iDRAC-IP-Address] uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.

- Eksempel på et chassis som står overfor feilen:

root@AVAMAR1:~/#: avsysreport chassis-info
=== Chassis information
Host Name     : AVAMAR1
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number   : 100-580-202-02-FFF
BIOS Version  : 41.91

root@AVAMAR1:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS                                     | 41.91 
BMC Main SP1 Partition                   | 17.30 
BMC Boot Block Partition                 | 01.40
BMC SSP Partition                        | 02.06 
BMC Adaptive Cooling Table Partition     | 01.00
Expander SXP                             | 2.9.0
Expander Boot                            | 0.5.0
Expander InitStr                         | 0.10.0
Expander FPGA                            | 21.00
ROC DIB Controller 0                     | 7.10-0 (33083)

– Eksempel på kabinett der iDRAC kan nås på riktig måte ved hjelp av enten Chrome eller Edge:

root@AVAMAR2:~/#: avsysreport chassis-info
=== Chassis information
Host Name     : AVAMAR2
Chassis Model : Gen4T M1200
Serial Number : CKM00123456789
Part Number   : 100-580-202-02-FFF
BIOS Version  : 42.03

root@AVAMAR2:~/#: showfwvers |egrep "showfwvers|==|Expander|BIOS|BMC|Controller"
showfwvers 3.0
===
BIOS                                     | 42.3
BMC Main SP1 Partition                   | 24.10
BMC Boot Block Partition                 | 01.40
BMC SSP Partition                        | 02.20
BMC Adaptive Cooling Table Partition     | 01.00
Expander SXP                             | 2.9.0
Expander Boot                            | 0.5.0
Expander InitStr                         | 0.10.0
Expander FPGA                            | 21.00
ROC DIB Controller 0                     | 7.14-0 (33303)

Cause

- Utdatert BIOS, BMC hoved SP1-partisjon og BMC SSP-partisjon

Resolution

– Åpne en serviceforespørsel som henviser til denne artikkelen, slik at en tekniker kan installere følgende feilrettinger.

HF327157 - gen4t-cdes-hotfix-327157
TARGET VERSIONS: 7.5.1 and higher
TARGET OS VERSION: SLES, any version
TARGET ADS PLATFORM: Gen4T and mixed grids containing a Gen4T node

HF338783 - Gen4tFw1812-HF338783
TARGET VERSIONS: Avamar 19.4.0-116 and higher
TARGET OS VERSION: Avamar Data Store SLES 12 SP5 64-bit
TARGET OS PATCH LEVEL: N/A
TARGET ADS PLATFORM: Gen4t

Affected Products

Avamar Data Store Gen4T, Avamar Server
Article Properties
Article Number: 000303878
Article Type: Solution
Last Modified: 08 Apr 2025
Version:  1
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