PowerStore: vCenter Connection Cannot be Disconnected or Updated due to Certificate Chain

Summary: This issue may be encountered after changing the VMCA certificates with an intermediate CA and Sub CA certificate. In this case, the user is unable to disconnect or update the vCenter Connection. That is although the vCenter Connection itself functions well. ...

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Symptoms

The error message General error in vCenter services. (0xE0503001000B) may appear during the following operations:

  • Unable to terminate the vCenter Connection.
  • The vCenter connection cannot be updated.

The following PowerStore Manager screenshot of the vCenter Connection section shows the above error message:

vCenter Server Connection - Error Message: 0xE0503001000B

Cause

A PowerStoreOS software issue in the Manage Certificate chain while handling the Delete vCenter Command or the Update vCenter Command.

Resolution

This issue is resolved in PowerStoreOS v4.2.0.0. 

See article PowerStore: How to Prepare for a PowerStore Non-Disruptive Upgrade

Workaround:
Contact Dell Support for assistance. Reference this article number 000308873 for expedited service.

Affected Products

PowerStore
Article Properties
Article Number: 000308873
Article Type: Solution
Last Modified: 15 Oct 2025
Version:  3
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