NetWorker (Windows): Upgrading to NetWorker 19.13 fails and rolls back

Upgrading to 19.13 from a previous release fails on a Windows NetWorker server. The installation fails during the authentication (AUTHC) service setup and rolls back:

The %LOCALAPPDATA%\Temp\NetWorker_TIMESTAMP.log reports:

[3044:1D3C][2025-06-18T12:33:06]i323: Registering package dependency provider: {6AD85C05-8122-45AD-9B89-3699166C0465}, version: 19.13.0.0, package: AuthC
[3044:1D3C][2025-06-18T12:33:06]i301: Applying execute package: AuthC, action: Install, path: C:\ProgramData\Package Cache\{6AD85C05-8122-45AD-9B89-3699166C0465}v19.13.0.0\Authc.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" CONFIGFIREWALL="1" INSTALLFOLDER="C:\Program Files\EMC NetWorker\nsr\authc-server" NSRHOME="C:\Program Files\EMC NetWorker\nsr" JAVAHOME="C:\Program Files\NRE\java\jre1.8.0_431" TCPROTOCOL="https" TCHOME="C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat" TOMCAT7="C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\bin\tomcat7.exe" HOSTNAME="WIN-SRVR02.networker.lan" TCPORT="9090" AUTHCDB="C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\data" AUTHCJAVASECURITYPATH="C:\Program Files\EMC NetWorker\nsr\authc-server\conf" AUTHCBANNERPATH="C:\Program Files\EMC NetWorker\nsr\authc-server\conf" JAVAEXE="C:\Program Files\NRE\java\jre1.8.0_431\bin\java.exe" KEYTOOL="C:\Program Files\NRE\java\jre1.8.0_431\bin\keytool.exe" CREATEKSFNEW="no" MIGRATETCKEYSTORE="no" KSFPATH="C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\conf\authc.keystore" TSFPATH="C:\Program Files\EMC NetWorker\nsr\authc-server\conf\authc.truststore" KSFPASSWORD="*****" CACERTSPATH="C:\Program Files\NRE\java\jre1.8.0_431\lib\security\cacerts" CACERTSPASSWORD="*****" TCCERTEXISTCACERTS="yes" TCCERTPASSWORD="*****" SAMLCERTPASSWORD="*****" TSFPASSWORD="*****" TCPORTINUSE="no" ADMINPASSWORD="*****" STARTSVC="no" REINSTALL=""'
[3044:1D3C][2025-06-18T12:33:30]e000: Error 0x80070643: Failed to install MSI package.
[3044:1D3C][2025-06-18T12:33:30]e000: Error 0x80070643: Failed to execute MSI package.
[042C:2AB8][2025-06-18T12:33:30]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[042C:2AB8][2025-06-18T12:33:30]i319: Applied execute package: AuthC, result: 0x80070643, restart: None
[042C:2AB8][2025-06-18T12:33:30]e000: Error 0x80070643: Failed to execute MSI package

NetWorker 19.13 requires Java Development Kit (JDK) 17. The NetWorker server is using Java Runtime Environment (JRE) 1.8, which was used by NetWorker 19.12 and prior.

NetWorker Runtime Environment (NRE) 8.0.x or an Oracle Java Runtime Environment (JRE) 1.8.x build is installed on the host instead of JDK 17.

Install NetWorker Runtime Environment (NRE) 17.0.1 (or later) or Oracle licensed JDK 17. NRE is available through: https://www.dell.com/support/product-details/en-us/product/networker/drivers

NetWorker Runtime Environment (NRE): Introduction and Installation

After upgrading to JDK 17 or NRE 17.0.x, attempt the NetWorker 19.13.x upgrade again.

The issue outlined in this KB also appears during new deployments of 19.13 if the JDK 17 requirements are not met.

NetWorker: NMC Launcher fails to connect to NMC after upgrade to NetWorker 19.13