Le damos la bienvenida
Le damos la bienvenida a Dell
Mi cuenta
- Realice pedidos rápida y fácilmente.
- Vea los pedidos y haga el seguimiento del estado del envío.
- Cree una lista de sus productos y acceda a ella
- Gestione sus sitios, productos y contactos a nivel de producto de Dell EMC con la administración de empresa.
Número de artículo: 000143414
How to Configure the Trusted Platform Module (TPM) When It's Greyed Out in BIOS on a Latitude 7350
Resumen: This article describes a TPM issue for the Latitude 7350 where the enable option for the TPM is greyed out in the BIOS.
Contenido del artículo
Síntomas
This article describes a TPM issue for the Latitude 7350 where the enable option for the TPM is greyed out in the BIOS.
Example of what this issue looks like in the BIOS:
Causa
This is expected behavior, Intel Platform Trust Technology (PTT) is enabled by default on the Latitude 7350 which causes the "TPM Security" option to be disabled, since both TPM and PTT cannot be enabled at the same time.
Resolución
Steps to Disable PTT in the BIOS to Enable TPM Security:
- Tap the F2 key when the Dell logo appears to enter the BIOS
- Expand the "Security" section, click "PTT Security", and deselect Intel Platform Trust Technology
NOTE: If PTT is greyed out as well, re-enable PTT by disabling Intel Trusted Execution under Virtualization Support.
- Click Apply and Exit to reboot
- On reboot, tap the F2 key when the Dell logo appears to re-enter the BIOS
- Expand the "Security" section, click "TPM Security", and select TPM Security
- Click Apply and Exit to reboot into the Operating System and enable BitLocker
Información adicional
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
Propiedades del artículo
Producto afectado
Latitude 7350 2-in-1 (End of Life)
Fecha de la última publicación
02 ene 2024
Versión
4
Tipo de artículo
Solution