Agent failing to register with server with NullReferenceException

Yhteenveto: Agent failing to register in Dell Security Management Server with NullRefernceException in the log.

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Oireet

Affected Products:

  • Dell Endpoint Security Suite Enterprise
  • Dell Endpoint Security Suite Pro

End user notices that Advanced Threat Prevention is not activated and checking the DellAgent log files under:

C:\ProgramData\Dell\Dell Data Protection

You notice the following error message:

2017.08.18 10:07:31 I Comm : Registering agent on server...
2017.08.18 10:07:31 E Comm : general exception - System.NullReferenceException: Object reference not set to an instance of an object.
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.RegisterAgent(IAgentService proxy)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.ContactServer(String serverUri, Int32& SleepSecs)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.OnPluginProcess()

Syy

Not Applicable

Tarkkuus

Caution: Only perform these steps if this is the exact error message you are seeing, as this could have adverse effects if it is not the issue.
Note: Run the following commands from an elevated command prompt.

Run this command to check the WMI repository:

winmgmt /verifyrepository

If it is found to be inconsistent, run this command:

winmgmt /salvagerepository

Right click on the Dell Data Security icon in the system tray and select Check for Policy Updates, the agent registers and after a few minutes Advanced Threat Prevention becomes green.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Lisätietoja

 

Videot

 

Tuotteet, joihin vaikutus kohdistuu

Dell Endpoint Security Suite Pro, Dell Endpoint Security Suite Enterprise
Artikkelin ominaisuudet
Artikkelin numero: 000124791
Artikkelin tyyppi: Solution
Viimeksi muutettu: 04 tammik. 2024
Versio:  7
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