How to Reset Google Authenticator for Multi Factor Authentication in Dell Security Management Server

Affected Products:

• Dell Security Management Server
• Dell Security Management Server Virtual

Affected Versions:

• v11.4.0 and Later

If Multi Factor Authentication is enabled using Google Authenticator, there are times when a user must have their authenticator reset such as if they lose their phone. The following steps describe this process.

1. Log in to the administration console with an account that has the account administrator role.
   Note: For more information about administrator roles, reference the Administrator Roles section of the Security Management Server admin help document in the Manuals and Documents.
2. Click Users under Populations.
   
3. Click the specific User that needs google authenticator reset.
   Note: Reset is user specific because each user has their own Google Authenticator token.
4. Click the Admin tab.
   
5. Check Reset Google Authenticator.
6. Click Update.
   

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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