NetWorker server reports "Error: Server is disabled, duplicate enablers"

Riepilogo: NetWorker server reports "Error: Server is disabled, duplicate enablers" after upgrading NetWorker. Duplicate CLP Update License entries exist

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Sintomi

  • NetWorker server was migrated to a new host with the same hostname/IP address as the previous server. The old server is offline, no longer accessible on the network.
  • The new server has had NetWorker software upgraded from NetWorker 8.x to 18.x or later.
  • Server is disabled with the following alert in the NetWorker Management Console (NMC) "Error: Server is disabled, duplicate enablers"
  • Legacy enabler-code model in use.

Causa

Two CLP-Update licenses were created. Since there is two, the server is disabled. Duplicate license cannot be deleted from the NMC.

Risoluzione

Delete one of the CLP update licenses with the following procedure.

  1. Create a copy of the \nsr\res\nsrdb directory.

Linux: /nsr/res/nsrdb
Windows: <INSTALL_DRIVE>:\Program Files\EMC NetWorker\nsr\res\nsrdb

  1. Collect bootstrap info: mminfo -B
  2. Collect a copy of all licenses applied from nsradmin (offline mode)
    1. nsradmin -d path_to_nsrdb_dir
    2. show name; enabler code; auth code
    3. print type: nsr license
  3. Delete one of the "CLP Update Licenses"
    1. print type: nsr license; name: "CLP Update License"
    2. delete
    3. yes
    4. no (One of the CLP update licenses is kept)
    5. quit
  4. Restart NetWorker services:
Linux: nsr_shutdown
systemctl start networker
Windows: net stop nsrd && net start nsrd

Prodotti interessati

NetWorker

Prodotti

NetWorker
Proprietà dell'articolo
Numero articolo: 000171568
Tipo di articolo: Solution
Ultima modifica: 28 mag 2025
Versione:  4
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.