Slik skanner du en service-ID, QR-kode eller strekkode
概要: Følg trinnene nedenfor for å bruke den mobile enheten til å skanne service-ID-en, QR-koden eller strekkoden på Dell-enheten. Service-ID-en er den beste måten å få tilgang til spesifikk informasjon om Dell-enheten din på. ...
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手順
Du kan støte på en situasjon der Dell-produktet ditt ikke fungerer som det skal, slik at du ikke får tilgang til støttenettstedet vårt med det.
Ved hjelp av den mobile enheten kan du skanne service-ID-en, QR-koden eller strekkoden og bruke den til å finne produktstøttesiden for enheten. Siden for produktstøtte gir deg selvhjelpsinnhold, for eksempel opplæring, drivere og garantiinformasjon.
Trinn 1: Finn service-ID-en, QR-koden eller strekkoden til produktet du trenger støtte for.
Du finner vanligvis service-ID-en, QR-koden eller strekkoden på baksiden eller undersiden av Dell-produktet. En service-ID er en kode på 7 tegn som Dell bruker til å identifisere det bestemte produktet ditt, og som gir deg tilgang til tilpassede støttealternativer basert på de tekniske spesifikasjonene og garantien for produktet.
Figur 1: Eksempel på en strekkode for service-ID på undersiden av en bærbar Dell-PC.
Figur 2: Eksempel på en strekkode for service-ID i undersiden av en Dell-dokkingstasjon.
Figur 3: Eksempel på en service-ID QR-kode på undersiden av en bærbar Dell-PC.
MERK: Skanning av QR-koden i figur 3 kan ta deg til Dell Support-nettstedet etter at du har funnet service-ID-en.
MERK: Hvis du vil ha mer informasjon, kan du se siden Støttebibliotek Finn service-ID-en eller serienummeret.
Trinn 2: Skann service-ID-en, QR-koden eller strekkoden med kameraet på enheten.
- Sørg for at du har en QR-kode eller en strekkodeskannerapplikasjon på mobilenheten. Hvis en QR-kode eller strekkodeskannerapplikasjon ikke er installert på mobilenheten din, installerer du en fra en pålitelig kilde, for eksempel Apple App Store eller Google Play Store.
- Åpne QR-koden eller strekkodeskannerapplikasjonen på mobilenheten, og skann QR-koden eller strekkoden.
- Når service-ID-en er hentet, kopierer du den slik at den kan brukes på Dells nettsted for kundestøtte.
- Gå til Dell Support-siden , eller skann QR-koden i figur 3, og velg åpne kobling.
- Når du er på siden for Dells nettsted for kundestøtte, limer du inn service-ID-en i boksen under Identifiser produktet ditt eller søker etter kundestøtte, og velger ønsket type støtte.
Tips for å ta en god skanning av service-ID-en, QR-koden eller strekkoden
- Kontroller at QR-koden eller strekkoden er leselig på produktet. Skanningen vil kanskje ikke kunne lese nedtonede, skadede eller skitne strekkoder.
- Kontroller at Dell-enheten er i et område med god belysning.
- Når du skanner, må du sørge for at QR-koden eller strekkoden er i fokus.
その他の情報
Utløpt service? Ikke noe problem. Gå til nettstedet Dell.com/support, skriv inn service-ID-en din og se tilbudene våre.
MERK: Tilbudene er bare tilgjengelige for PC-kunder i USA, Canada, Storbritannia, Frankrike, Tyskland, Kina og Japan. Server og lagring er ikke aktuelt.
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文書のプロパティ
文書番号: 000130977
文書の種類: How To
最終更新: 28 3月 2025
バージョン: 9
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