Avamar: Proxy Upgrade fails with Error Deleting Proxy
概要: Proxy Deploy Management (PDM) failed to upgrade proxy with tje error "Error deleting proxy".
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現象
The Proxy Deploy Management (PDM) tool fails to upgrade Avamar proxy from the old version (7.2) to tje new version (7.3), reporting the following error in the console:
Error deleting proxy
(The upgrade requires that the proxy VM is powered on)
原因
The Deploy Management log (/usr/local/avamar/var/log/vcs/deploymentmanager.log) reports this error and indicates that proxy disks across multiple datastores caused the issue:
2017-02-03T05:57:24.229+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# releaseSession]: Releasing connection manager session: id=...1dc854f2ba11
2017-02-03T05:57:24.229+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# waitForVcSession]: Requesting connection manager vsphere session
2017-02-03T05:57:24.299+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# waitForVcSession]: Acquired vsphere session: ...03d7372986e8
2017-02-03T05:57:24.329+0530 ERROR [pool-3-thread-6][ domain.Update# getUpdateParams]: Unsupported configuration (proxy disks over multiple datastores)
2017-02-03T05:57:26.351+0530 TRACE [pool-3-thread-6][ util.VcConnection# close]: Logging out of VC session
2017-02-03T05:57:26.351+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# releaseSession]: Releasing connection manager session: id=...03d7372986e8
2017-02-03T05:57:26.352+0530 ERROR [pool-3-thread-6][ worker.UpdateWorker# run]: Error updating proxy
java.lang.NullPointerException
at com.emc.avamar.vmware.deploymanager.domain.Update.update(Update.java:68)
at com.emc.avamar.vmware.deploymanager.worker.UpdateWorker.run(UpdateWorker.java:139)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2017-02-03T05:57:26.352+0530 DEBUG [pool-3-thread-6][ worker.TaskWorker#teTaskDescription]: Updating task description:
2017-02-03T05:57:26.358+0530 INFO [pool-3-thread-6][ worker.TaskWorker# sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.delete_proxy_fault
A sample of Avamar proxy disks located on different datastores:
Attached Disk : [VMFS-Production-Tier2-12] proxydisk.vmdk
Attached Disk : [VMFS-Production-Tier2-70] proxydisk_3.vmdk解決方法
Engage the vCenter administrator to do a Storage vMotion to a completely different datastore for that proxy Virtual Machine (VM_.
対象製品
Avamar, Avamar Server文書のプロパティ
文書番号: 000170538
文書の種類: Solution
最終更新: 14 7月 2026
バージョン: 10
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