PowerProtect Cyber Recovery:安裝失敗,並顯示錯誤「Failed to Set MongoDB Credential:無法變更管理員 DB 認證:無法連線至管理員資料庫

概要: 在新增新的 MongoDB 密碼並出現「Failed to change admin DB credential」錯誤訊息後,Crsetup 安裝指令檔失敗。

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現象

輸入 MongoDB 密碼後,「/crsetup --install」指令檔隨即結束,並出現以下錯誤:
Failed to set MongoDB credential:Failed to change admin DB credential:Unable to connect to theadmindatabase :server selection error: server selection timeout, current topology: { Type: Unknown, Servers: [{ Addr: localhost:17112, Type: Unknown, Last error: connection() error occurred during connection handshake: dial tcp 127.0.0.1:17112: connect: connection refused }, ] }

請參閱下列知識庫文章 212531 、PowerProtect Cyber Recovery:Cyber Recovery 19.13 或更新版本的新安裝失敗 - 無法設定 MongoDB 認證,以確保 v8.7 實體伺服器或虛擬機器可使用 CPU 上的 AVX 功能。

命令「docker ps-a」顯示 MongoDB docker 實例處於結束狀態,如下所示:

[root@cradmin]# docker ps -a
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
c3fe3dc5959f localhost:14779/cr_mongo:6.0.5 "/bin/bash /usr/loca" 4 minutes ago Exited (1) 4 minutes ago cr_mongo-auth_1 
3fbf3db0c71d localhost:14779/cr_registry:2.8.1.7 "/entrypoint.sh /etc" 4 minutes ago Up 4 minutes 127.0.0.1:14779->5000/tcp cr_registry

執行「docker logs cr_mongo-auth_1」顯示無法讀取憑證:

[root@crm-cradmin]# cat mongo.txt
=> Waiting for confirmation of MongoDB service startup...
{"t":{"$date":"2023-08-17T15:25:23.384Z"},"s":"I",  "c":"CONTROL",  "id":5760901, "ctx":"-","msg":"Applied --setParameter options","attr":{"serverParameters":{"opensslCipherConfig":{"default":"HIGH:!EXPORT:!aNULL@STRENGTH","value":"ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA256:AES256-GCM-SHA384:AES128-SHA256:AES128-SHA"}}}}
about to fork child process, waiting until server is ready for connections.
forked process: 23

{"t":{"$date":"2023-08-17T10:25:23.386-05:00"},"s":"I",  "c":"CONTROL",  "id":20698,   "ctx":"-","msg":"***** SERVER RESTARTED *****"}
{"t":{"$date":"2023-08-17T10:25:23.392-05:00"},"s":"I",  "c":"NETWORK",  "id":4915701, "ctx":"main","msg":"Initialized wire specification","attr":{"spec":{"incomingExternalClient":{"minWireVersion":0,"maxWireVersion":17},"incomingInternalClient":{"minWireVersion":0,"maxWireVersion":17},"outgoing":{"minWireVersion":6,"maxWireVersion":17},"isInternalClient":true}}}
{"t":{"$date":"2023-08-17T10:25:23.394-05:00"},"s":"E",  "c":"NETWORK",  "id":23248,   "ctx":"main","msg":"Cannot read certificate file","attr":{"keyFile":"/cr/ssl/certs/CRSERVICE.pem","error":"error:FFFFFFFF8000000D:system library::Permission denied"}}
{"t":{"$date":"2023-08-17T10:25:23.394-05:00"},"s":"D1", "c":"ASSERT",   "id":23074,   "ctx":"main","msg":"User assertion","attr":{"error":"InvalidSSLConfiguration: Can not set up PEM key file.","file":"src/mongo/util/net/ssl_manager_openssl.cpp","line":2643}}
{"t":{"$date":"2023-08-17T10:25:23.395-05:00"},"s":"F",  "c":"CONTROL",  "id":20574,   "ctx":"main","msg":"Error during global initialization","attr":{"error":{"code":140,"codeName":"InvalidSSLConfiguration","errmsg":"Can not set up PEM key file."}}}
ERROR: child process failed, exited with 1
To see additional information in this output, start without the "--fork" option.

憑證在 cr/etc/ssl/certs 下沒有 644 個許可權: 

cr:/opt/dellemc/cr/etc/certs/ssl # ls -al
total 116
drwxrwxrwx 2 cyber-recovery-admin 14999 4096 Aug 30 15:10 .
drwx------ 3 root                 root  4096 Apr  7 17:52 ..
-rw------- 1 root                 root  1716 May 30 11:17 CRSERVICE.crt
-rw------- 1 root                 root  1766 May 30 11:17 CRSERVICE.key
-rw------- 1 root                 root  3482 May 30 11:17 CRSERVICE.pem

原因

crsetup 指令檔會建立 Docker 實例所要求的檔案,這些檔案必須具有 644 的許可權 (rw-r--r--)。在此例項中,強制執行的 umask 077 會將檔案上的許可權覆寫為 600 (rw---- ---)。MongoDB 無法讀取組態的憑證和其他檔案。

解決方法

  1. 使用以下命令設定使用者 root 以使用 umask 022:
# umask 022
  1. 執行下列工作來確認目前的 umask: 
# umask
  1. 在出現 ONIE 提示時,執行下列命令:
# ./crsetup --deploy. 
  1. 請確定 root 即使在重新開機後仍保持 022 的 Umask,否則 MongoDB docker 實例會在重新開機後無法啟動。
cd ~ (for root home directory)
vi .bashrc (do not forget the Dot before bashrc).
Add the following line:
umask 022
Save the file. 

如需詳細資訊,請聯絡 Dell 技術支援 部門。

対象製品

PowerProtect Cyber Recovery
文書のプロパティ
文書番号: 000217057
文書の種類: Solution
最終更新: 08 9月 2023
バージョン:  2
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