VSS Issue with illegal token error

概要: VSS Issue with illegal token error which specifies an incorrect directory. 90117:save: Unable to perform the ASR backup: cannot obtain the VSS MBS status.

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現象

Filesystem Backup Fails with below Error message:

 

87306:save: Incorrect directory specification on line 129 of 'C:\Program Files\EMC NetWorker\nsr\tmp\sd000003'.
C:\Program Files\EMC NetWorker\nsr\tmp\sd000003 line 129: illegal token
C:\Program Files\EMC NetWorker\nsr\tmp\sd000003 line 129: syntax error
87306:save: Incorrect directory specification on line 131 of 'C:\Program Files\EMC NetWorker\nsr\tmp\sd000003'.
C:\Program Files\EMC NetWorker\nsr\tmp\sd000003 line 131: illegal token
C:\Program Files\EMC NetWorker\nsr\tmp\sd000003 line 131: syntax error
87305:save: Incorrectly quoted directory on line 497 of 'C:\Program Files\EMC NetWorker\nsr\tmp\sd000003'.
C:\Program Files\EMC NetWorker\nsr\tmp\sd000003 line 497: illegal token

90117:save: Unable to perform the ASR backup: cannot obtain the VSS MBS status.

176571:save: Step (4 of 5) for PID-13808: Unable to complete the backup of the disaster recovery save sets. See the savegrp log to track the closure steps of the backup.
176572:save: Error occurred during the backup of the disaster recovery save sets.

 

From the NetWorker Management Console (NMC), go to tab > Right click on particular Workflow > Show details > Failed section > Double-click Failed section > Get full log.

 

原因

  • It might be due to VSS Shadow copy on Client Server is High.
  • System Writer, ASR Writer, WMI Writer, Registry Writer - All must be in a Stable state and no error.
  • The initialization of VSS did not succeed and is getting stuck frequently.

 

解決方法

  1. Stop backup the client agent services in the client Server.
  2. Kill all the nsr related processes on the client server.
  3. Check the VSS system writers, it should be stable for all the VSS writers.
  4. Delete all the shadows from the client server.
  5. Check the servers file entry. It should be backup server name under Path:- <C:\Program Files\EMC Networker\nsr\res\servers>
  6. Rename the "tmp" folder under path:- <C:\Program Files\EMC Networker\nsr\>
  7. Start backup the client agent services in the client Server.
  8. Open a networker user GUI and Try to connect with the backup server on the client server.

 

その他の情報

Go through below Guide for reference: 

https://dl.dell.com/content/manual31623401-dell-emc-networker-19-8-administration-guide.pdf?language=en-us
https://dl.dell.com/content/manual10483261-dell-emc-networker-19-8-command-reference-guide.pdf?language=en-us

対象製品

NetWorker, NetWorker Management Console, NetWorker Module
文書のプロパティ
文書番号: 000219924
文書の種類: Solution
最終更新: 05 12月 2023
バージョン:  1
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