Types of Damages Not Covered by Dell Basic Support

Overview of Non-Covered Damage: Damages resulting from accident, abuse, and misuse are not covered by the Dell Limited Hardware Warranty or by the base support terms that include the Dell Limited Hardware Warranty.

To obtain assistance with repairs that are not covered by your support entitlements, see How to Arrange an Out of Warranty Repair on Your Dell Computer.

Dell offers enhanced support plans, at additional cost, that cover some categories of damage. To explore Dell support options, visit www.Dell.Support.com.

Examples of Non-Covered Damage: The images below provide common examples of damage to your Dell computer that are not covered under Dell’s Basic Support Plans.

Table of Contents:

1. Liquid Crystal Display (LCD)
2. Laptop Integrated Camera
3. Laptop Keyboard
4. Laptop Cover/Bezel
5. AC Adapter
6. Motherboard
7. CPU
8. Storage/Memory

Liquid Crystal Display (LCD)

Cracked Glass


Cracked Glass


Internal Cracked Glass


Internal Cracked Glass


Black Spots (Broken Substrate)


LCD Surface Abrasion (From External Pressure)


LCD Surface Abrasion


Liquid Spillage


Liquid Spillage


Vertical Lines From LCD Damage


Vertical Lines From LCD Damage

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Laptop Integrated Camera

Broken Camera

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Laptop Keyboard

Keyboard Key Detached or Missing


Keyboard Key Detached or Missing


Keyboard Liquid Spill

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Laptop Cover/Bezel

Broken Plastic


Corner Cover Damage


Cover Corner Damage


Dent Back Cover


LCD Bezel Damage


Hinge Cover Damage

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AC Adapter

AC Adapter Cord Damage


Bent USB Type-C Connector (Side View)

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Motherboard

Motherboard Corrosion from Liquid Spill


Motherboard Port Connector Damage

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CPU

CPU Scratch Damage

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Storage/Memory

Hard Drive Corrosion and Damaged Pins


Hard Drive Assembly/Disassembly Damage


Memory Warped or Bent

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