NetWorker: NMC failed to launch. Authentication is required.

概要: The NetWorker Management Console (NMC) failed to launch. When attempting to open the application, a message appears, stating "Authentication required."

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現象

The NetWorker Management Console (NMC) failed to launch. When attempting to open the application, a message appears, stating the proxy server requests authentication.
Authentication Required   

When you click "Cancel," it proceeds to display the NMC log in screen.

There is a problem contacting the server

The NMC service is running on the NMC server:

  • Linux: systemctl status gst
  • Windows: sc query gstd

The NMC port (9000) is reachable from the host accessing the NMC:

  • Linux: curl -v NMC_SERVER_ADDRESS:9000
  • Windows (PowerShell): tnc NMC_SERVER_ADDRESS -p 9000

The NMC server can communicate with the AUTHC server: NetWorker: How To Identify Which Server is the Authentication Server Used By NMC and NWUI

原因

The web browser on the host accessing the NMC is configured with Proxy settings.

 
A proxy server should not be configured on a system running the NetWorker Management Console. The proxy interferes with NMC’s ability to communicate directly with the NetWorker Authentication Service on port 9090.

解決方法

Disable proxy setting in the browser.

Edge Browser:

  1. Open Edge and click the three dots (menu) in the upper right corner.
  2. Search "Proxy" then click Open proxy settings.
    edge Proxy settings  
  3. In the proxy settings, turn off Use a proxy server under Manual proxy setup.
  4. Ensure Automatically detect settings is turned on.
    Windows Proxy Settings 
  5. Launch the NMC.

On Chrome Browser: 

  1. Open Chrome. Click the three dots (...) in the upper right corner.
  2. Search "Proxy" then click Open your computer's proxy settings.
    Chrome Proxy settings 
  3. Under Automatic proxy setup → turn Off Automatically detect settings (optional).
  4. Under Manual proxy setup → turn Off Use a proxy server.
  5. Click Save.

Windows Proxy Settings

  1.  Launch the NMC.

対象製品

NetWorker
文書のプロパティ
文書番号: 000338041
文書の種類: Solution
最終更新: 17 2月 2026
バージョン:  1
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