Dell Encryption Agent Reporting a Different Hostname in Dell Data Security Server Console

Sammendrag: This article provides steps to correct an issue with inventory reporting as the wrong hostname with Windows clients.

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Symptomer

Affected Products:

  • Dell Encryption
  • Dell Endpoint Security Suite Enterprise

Affected Operating Systems:

  • Windows

Årsak

Dell Data Security products can report the wrong hostname during inventory uploads to the server if there is a different hostname in the hosts file before the current hostname.

Oppløsning

  1. Edit the hosts file located at C:\Windows\System32\drivers\etc.

hosts file

  1. Change the order to reflect the current hostname to be the first entry in the hosts file.

Updated hosts file

Note: You can still have other aliases in the hosts file that have to be after the current hostname.
  1. When finished, click File > Save.
  2. The hostname will change within the server upon the next inventory upload.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Berørte produkter

Dell Encryption, Dell Endpoint Security Suite Enterprise
Artikkelegenskaper
Artikkelnummer: 000187320
Artikkeltype: Solution
Sist endret: 20 mai 2024
Versjon:  4
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