EMAgent forårsaker overdreven belastning på Dell Security Management Server

Berørte produkter:

• Dell Security Management Server
• Dell Security Management Server Virtual
• Dell fullstendig diskkryptering
• Dell BitLocker-behandling
• Dell Endpoint Security Suite Enterprise
• Dell Data Protection | Enterprise Edition Server
• Dell Data Protection | Virtual Edition

Berørte versjoner:

• v10.1 til 10.2

Berørte operativsystemer:

• Windows 7
• Windows 10

Dette problemet er til stede på EMAgent uten plugin-modulen for selvkrypterende disk (SED). Dette inkluderer:

• Dell fullstendig diskkryptering
• Dell BitLocker-behandling
• Dell Endpoint Security Suite Enterprise

Dette problemet finnes ikke på:

• Dell Self-Encrypting Drive Manager

Endepunktet:

I den DellAgent.log filen i C:\Programdata\Dell\Dell Data Protection\ er det loggmeldinger som angir en kontroll hvert minutt:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

I de output.log filene for Core Server kan det også være et stort antall agentinnsjekkinger:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Dell Security Management Server kan også vise høy ressursutnyttelse for kjerneservertjenesten.

Ikke aktuelt

Dette problemet løses ved å oppgradere EMAgent til v10.3 eller nyere.

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