PowerScale: Audit System Is Down

Summary: An error message "Audit system is down, request couldn't be fulfilled" appears when trying to activate a license (in offline or legacy mode).

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Symptoms

Error in messages:

powerscale-3:  2026-06-03T15:34:28.375440-07:00 <3.3> powerscale3(id20) isi_papi_d[64129]: Cannot deliver audit event to the audit daemon. Event payload size (72521) + format length is greater than allowed size (65525)
powerscale-3:  2026-06-03T15:37:33.008372-07:00 <3.3> powerscale-3(id20) isi_papi_d[65089]: Cannot deliver audit event to the audit daemon. Event payload size (72521) + format length is greater than allowed size (65525)
powerscale-3:  2026-06-03T16:18:41.035297-07:00 <3.3> powerscale-3(id20)  isi_papi_d[50492]: STACK Audit system is down, request couldn't be fulfilled.     from --- (---:0):      isi_exception::isi_exception(int, char const*, __va_list_tag*) (OFFSET:134)     api_exception::api_exception(api_error_code, char const*, ...) (OFFSET:146)     uri_manager::execute_request(request&, response&, bool, bool, bool, bool, bool, bool) (OFFSET:2181)

In the UI:

screenshot showing error message "Something went wrong"

Cause

A defect in code where the payload size exceeds the limit.

Resolution

Engineering is aware of the issue and is working on a fix.

Workaround:

  1. Verify config auditing is enabled:
powerscale-3# isi audit settings global view
     Protocol Auditing Enabled: Yes
                 Audited Zones: -
               CEE Server URIs: 
                      Hostname: 
       Config Auditing Enabled: Yes  <<<<<<<<<<<<<<<<<<<<<<<<<<<
         Config Syslog Enabled: No
         Config Syslog Servers: -
     Config Syslog TLS Enabled: No
  Config Syslog Certificate ID: 
       Protocol Syslog Servers: -
   Protocol Syslog TLS Enabled: No
Protocol Syslog Certificate ID: 
         System Syslog Enabled: No
         System Syslog Servers: -
     System Syslog TLS Enabled: No
  System Syslog Certificate ID: 
          Auto Purging Enabled: No
              Retention Period: 180
       System Auditing Enabled: No
powerscale-3#

 

Note: If this is set to No, there is a different issue involved. Contact Dell Technologies Support.

 

  1. Set config auditing to disabled temporarily:
powerscale-3# isi audit settings global modify --config-auditing-enabled=false
  1. Re-apply the license, and then enable it:
powerscale-3# isi audit settings global modify --config-auditing-enabled=true
Proprietăți articol
Article Number: 000486487
Article Type: Solution
Ultima modificare: 08 Jul 2026
Version:  1
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