NetWorker NVP-vProxy: Backups fail with the error: VDDK Error: 13: "You do not have access rights to this file." "Failed to allocate SCSI target ID"
Zhrnutie: Dell EMC NetWorker vProxy based backups using the Hotadd transport mode show one or more VMs failing with a VDDK 13 error about access rights to the VMDK files.
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Symptómy
The vProxy session logs show one or more VMs failing with the following error:
2021-10-12T22:11:52Z ERROR: [@(#) Build number: 78] 654f8808-ce2a-4472-9f50-e037ab7038b3:vm-231097:VCENTER: Failed to open source VMDK '[DATASTORE_NAME] VM-NAME/VM_NAME_#.vmdk': VDDK Error: 13: You do not have access rights to this file.
2021-10-12T22:11:52Z ERROR: [@(#) Build number: 78] 654f8808-ce2a-4472-9f50-e037ab7038b3:vm-231097:VCENTER: Failed to initialize Block Reader.
2021-10-12T22:11:52Z ERROR: [@(#) Build number: 78] 654f8808-ce2a-4472-9f50-e037ab7038b3:vm-231097:VCENTER: Failed to backup virtual disk "Hard disk 2".
Enabling debug logging for the vProxy VDDK shows the following error in the vbackupd-vddk.log:
2021-10-12T18:11:52.409-04:00 error -[02778] [Originator@6876 sub=transport] Cannot use mode hotadd to access [DATASTORE_NAME] VM-NAME/VM_NAME_#.vmdk: Cannot mount using this method. (Mounting 421dd75d-c2a2-ff69-69d3-5b8f7cde98ca using transport hotadd failed : Failed to allocate SCSI target ID..)
Príčina
Cause is unknown. The vProxy deploys from the OVA file by default with four SCSI Controllers. There are no configuration options available to change the number of SCSI Controllers when the vProxy is deployed.
However when reviewing the Hardware Settings for one or more of the deployed vProxies, they are showing only one SCSI controller. The VDDK error is occurring because the vProxy does not have the expected default of four SCSI controllers, and is running out of room to mount additional client disks during the backup.
However when reviewing the Hardware Settings for one or more of the deployed vProxies, they are showing only one SCSI controller. The VDDK error is occurring because the vProxy does not have the expected default of four SCSI controllers, and is running out of room to mount additional client disks during the backup.
Riešenie
To resolve the issue, you can do the following:
The vProxy hardware settings should look like the following when complete:
1. Ensure that there are no vProxy backups running in NetWorker Management Console (NMC).
2. Shut down the vProxy VM in VMware.
3. Go to Edit Settings and add the missing SCSI controllers to the affected vProxy so there are a total of 4.
4. Restart the vProxy. It detects and auto configure the new controllers.
2. Shut down the vProxy VM in VMware.
3. Go to Edit Settings and add the missing SCSI controllers to the affected vProxy so there are a total of 4.
4. Restart the vProxy. It detects and auto configure the new controllers.
The vProxy hardware settings should look like the following when complete:
Ďalšie informácie
NVP-vProxy: How to Enable Debug Logging
Note: The "You do not have access rights" error can appear for other reasons, in this case the message was tied to "Failed to allocate SCSI target ID". For additional documentation on the "you do not have access rights" error, see:
Note: The "You do not have access rights" error can appear for other reasons, in this case the message was tied to "Failed to allocate SCSI target ID". For additional documentation on the "you do not have access rights" error, see:
- HotAdd Issue: NVP vProxy: VM Backups Fail With "VDDK Error: 13: You do not have access rights to this file."
- Port Issue: NVP vProxy: Backups fail with “VDDK Error: 13: You do not have access rights to this file.”
- Permissions Issue: NVP vProxy: VM backup fails with "Failed to open source VMDK '[DATASTORE] UUID/VM_NAME.vmdk': VDDK Error: 13: You do not have access rights to this file."
- VM Path contains Special Characters: NetWorker vProxy Backup fails with "You do not have access rights to this file" when VM path contains special characters
Dotknuté produkty
NetWorkerProdukty
NetWorker Family, NetWorker SeriesVlastnosti článku
Číslo článku: 000192687
Typ článku: Solution
Dátum poslednej úpravy: 06 apr 2022
Verzia: 1
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