Data Domain: How to Generate a Support Bundle

A support bundle is a collection of logs that are in the /ddr/var/support directory.

Generating a support bundle performs the following tasks:

• Identifies a list of log files in the system
• Each log file is added to a temporary archive.
• Once all the log files identified are added to the temporary archive, the temporary archive is compressed.
• Once the temporary archive is compressed, the file is renamed.

There are two alternative methods to generate a support bundle on a Data Domain system:

1. A bundle can be generated using the UI or DDSM, using a web browser, which is covered in this knowledge base article.
2. Using the Data Domain Command-Line Interface (CLI) -
   • Command:

     # support upload bundle

No matter what method is used, generating a support bundle is not immediate and can take up to 15 minutes on larger systems.

The resulting Support Bundle (.tar.gz) file can be downloaded directly from the UI or an NFS/CIFS connection to the /ddr folder on the DD.

The following procedure can be used on the Data Domain Operating System (DDOS) to generate a support bundle using the UI or DDEM in a web browser:

1. Access the Data Domain IP or hostname in a web browser.
2. Log in with a user that has system administration privileges.
3. Select Maintenance.
4. Select Support.
5. Select the Support Bundles tab.
6. Click the Generate Support Bundle button and if asked, select Complete Support Bundle. Support often requires a complete set of logs for investigation.
   

NOTE:

Once the support bundle is generated, it can be:

• Downloaded to the local system that is where the web browser is running, by selecting the file name (which is a URL).
• Accessed using an NFS/CIFS share to the /ddvar file system

Watch this video:



See related Dell article (Customer login required):

• KB 22926: Data Domain: How to collect and upload a support bundle (SUB) from a Data Domain Restorer (DDR). (Login required)