Avamar: Data Domain Reports Incorrect Status due to SNMP Queries Not Responding in Time

Avamar monitoring status for Data Domain changes to Yellow or Red from Green on the Avamar Administrator UI.

One or more of the following errors may appear in the Avamar MC UI.

Error: Unable to get SNMP file system status

Error: Unable to get file system information

Error: Unable to get disk status

Error: Unable to retrieve ssh keys

This is a reporting issue.

This issue should not have any impact on backups. If backups are also when the Data Domain reports Unresponsive, stop reviewing this article.

Although there is no current workaround, the issue can be confirmed if any of the following snmpget commands timeout, or do not respond:

1. Log in to the Avamar Utility Node as admin.
2. Elevate to root.
3. Run the snmpget commands:

snmpget -v 2c -c <SNMP Community String> -t 1 -r 2 <DD_hostname> 1.3.6.1.4.1.19746.1.13.1.4.0 

snmpget -v 2c -c <SNMP Community String> -t 1 -r 2 <DD_hostname> 1.3.6.1.4.1.19746.1.13.1.1.0

snmpget -v 2c -c <SNMP Community String> -t 1 -r 2 <DD_hostname> 1.3.6.1.4.1.19746.1.13.1.3.0

• Avamar: How to retrieve and understand the Data Domain details from an Avamar grid
• Data Domain: SNMP Troubleshooting Guide
• Data Domain - DDOS 5.1 Support for SNMP v2c and SNMP v3