- Notes, cautions, and warnings
- Introduction to SupportAssist OS Recovery
- System Repair with SupportAssist OS Recovery
- Starting SupportAssist OS Recovery
- Using SupportAssist OS Recovery
- Resetting and updating your computer using the Dell OS recovery tool
- Configuring SupportAssist OS Recovery
- BIOSConnect overview
- Troubleshooting SupportAssist OS Recovery
- Frequently asked questions
- Related Dell products
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Dell SupportAssist OS Recovery User’s Guide
Restore data after resetting your computer to factory state
Prerequisites
- Your computer must be connected to a power outlet.
- You must have the external storage device handy in which you backed up your data.
- You must be able to log in to the operating system.
About this task
NOTE:The following instructions are applicable if you want to restore data after resetting your computer to factory state. If you chose to reset your computer using the
Reset and update option, you can restore the files by using the SupportAssist Recovery Assistant. See
Restore data by using SupportAssist Recovery Assistant.
Steps
- Connect the external storage device on which you created a backup of your files.
-
In the
SupportAssist_Backups folder on the external storage device, double-click the
File_Restore.exe
file.
The restore application is displayed.
- Click Browse beside Select archive.
-
Go to the external storage device folder, and then select
archive.zip file.
The contents of the archive.zip are displayed.
-
Depending on your requirement, perform one of the following:
- To restore all the files, click Select All.
- To restore specific files, scroll through the list of files and select the files that you want to restore.
- Click Browse beside Select a destination.
-
Go to the folder on the local drive where you want to save the files, and then click
Extract.
The data restoration process begins and it may take several minutes to complete.
- Click Close.
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