Dell EMC OpenManage Enterprise Version 3.3.1 User's Guide

Extract and download SupportAssist reports

NOTE: To perform any tasks on OpenManage Enterprise, you must have necessary user privileges. See Role-based OpenManage Enterprise user privileges

NOTE: Ensure to enable SMBv1 in the SMB Settings before you begin any firmware tasks which need communication with any chassis or the PowerEdge YX2X and YX3X servers that have iDRAC version 2.50.50.50 and earlier. See Manage Console preferences and Generic naming convention for Dell EMC PowerEdge servers for more information.

On the <Device name> page, from the Troubleshoot drop-down menu, select Extract SupportAssist Report.
In the Extract SupportAssist Report dialog box:
1. Enter the file name where the SupportAssist report must be saved.
2. Select the check boxes corresponding to the log types whose SupportAssist report must be extracted.
Click OK.
A job is created and displayed on the Jobs page. To view information about the job, click View Details in the right pane. See View the jobs list. The job status is also displayed in the Recent Activity section. After the job is successfully run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity section.
To download the report, click the Download link, and then download the <Service Tag>.<Time>.TXT SupportAssist report file.
- Else, click Troubleshoot > Download SupportAssist Report.
In the Download SupportAssist Files dialog box, click the .TXT file link, and then download the report. Each link represents the log type you selected.
Click OK.