Dell EMC OpenManage Enterprise Version 3.3.1 User's Guide

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Troubleshooting OpenManage Mobile

If OpenManage Enterprise is unable to register with the Message Forwarding Service or successfully forward notifications, the following resolutions are available:

Table 1. Troubleshooting OpenManage MobileThe following table provides information about the resolutions if OpenManage Enterprise is unable to register with the Message Forwarding Service or successfully forward notifications.
Problem	Reason	Resolution
OpenManage Enterprise is unable to connect to the Dell Message Forwarding Service. [Code 1001/1002]	Outbound Internet (HTTPS) connectivity is lost.	By using a web browser, check if outbound Internet connectivity is available. If connection is unavailable, complete the following network troubleshooting tasks: Verify if the network cables are connected. Verify the IP address and DNS server settings. Verify if the firewall is configured to allow outbound traffic. Verify if the ISP network is operating normally.
	Proxy settings are incorrect.	Set proxy host, port, username, and password as required.
	Message Forwarding Service is temporarily unavailable.	Wait for the service to become available.
The Message Forwarding Service is unable to connect to a device platform notification service. [Code 100-105, 200-202, 211-212]	The platform provider service is temporarily unavailable to the Message Forwarding Service.	Wait for the service to become available.
The device communication token is no longer registered with the platform provider service. [Code 203]	The OpenManage Mobile application has been updated, restored, uninstalled, or the device operating system has been upgraded or restored.	Reinstall OpenManage Mobile on the device or follow the OpenManage Mobile troubleshooting procedures specified in the OpenManage Mobile User’s Guide and reconnect the device to OpenManage Enterprise. If the device is no longer connected to OpenManage Enterprise, remove the subscriber.
The OpenManage Enterprise registration is being rejected by the Message Forwarding Service. [Code 154]	An obsolete version of OpenManage Enterprise is being used.	Upgrade to a newer version of OpenManage Enterprise.