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Dell EMC iDRAC Service Module 4.1.0.0 User’s Guide

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SupportAssist Collection

Data to Collect

The SupportAssist Collection feature in iDRAC collects information about the hardware, operating system, and relevant application data, and compresses the information being collected. Run the operating system Collector tool manually to generate the SupportAssist Collection report. Using iDRAC Service Module, the operating system Collector tool automatically collects relevant operating system and hardware information. Automatic Support Log collection includes operating system and application information collection.

Using iDRAC Service Module, you can reduce the number of manual steps required to collect the Dell Technical Support Report as the collection process is automated.

SupportAssist automatically creates and sends a collection to Dell Technical Support when there is an event-based trigger or where you have configured a scheduled cadence. You can collect the following type of information:
  • System Information
  • Storage Logs
  • OS and Application Data
  • Debug Logs

You can also perform the SupportAssist Collection function from an operating system shell to a specified file path using: 

./ Invoke-SupportAssistCollection [--filepath/-f]
NOTE This shell command is only supported on iDRAC9 in the PowerEdge yx4x and later servers and if logged into the operating system as an administrator.
NOTE On Windows Core operating system, you must go to the absolute path to run the Invoke-SupportAssistCollection.exe command.

Collection preferences

You can select or set the collection preferences using the collection preferences feature. You can select any of the following types of collection preferences to save collection reports:
  • Send Now—You will get a notification that The job has been successfully added to the job queue after you click the Collect option.
  • Save Locally
  • Save to Network—If you select this option, you must provide Network Settings details such as Protocol, IP Address, Share Name, Domain Name, User Name, and Password.

You can select any of the collection preferences and click Collect to receive the data.

NOTE This feature is available by default when you install iDRAC Service Module 2.0 or later versions on systems running supported Microsoft or Linux operating systems. You cannot disable the feature.
NOTE The operating system log file collection feature of Automatic SupportAssist Collection is not supported on CentOS.
NOTE The operating system and application data collection on ESXi is supported by PowerEdge yx4x and later servers only.

Anonymous collection of reports

You can perform SupportAssist Collection and upload operations without completing the registration process. Until iDRAC Service Module version 3.0.2, the registration was a prerequisite to perform SupportAssist Collection.

The supported iDRAC firmware for the anonymous collection is iDRAC 3.15.15.15 in PowerEdge yx4x and yx5x servers, and 2.60.60.60 in PowerEdge yx3x servers.

NOTE You can perform Anonymous SupportAssist Collection upload using a blank username or password in a proxy environment on PowerEdge yx3x servers.

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