Dell EMC iDRAC Service Module 4.1.0.0 User’s Guide

SupportAssist on the box

SupportAssist saves time and streamlines technical support cases. A collection based on an event creates an open service request with SupportAssist. Scheduled collections help to monitor and maintain your environment. These collections include hardware information data, RAID controller log files, operating system, and application data. The features that are supported are :

• SupportAssist Registration—iSM supports SupportAssist Registration. This is a one time activity. You can enter the required details such as name, email, address, and number to complete the registration.
• SupportAssist Collection—The SupportAssist Collection feature in iDRAC collects information about the hardware, operating system, and relevant application data and compresses this information.

SupportAssist also provides:

• Proactive issue identification
• Automated case creation
• Support contact initiated by a Dell technical support agent

You can view the following items in the SupportAssist dashboard.

Service Request Summary

In the Service Request Summary session, you can view the details of the following requests:

• Open
• Closed
• Submitted

Support Assist Overview

You can view the Service Contract details such as Contract Type and Expiration Date and the Automatic Collection settings details in this session.

On the Service Requests tab, you can also view the list of requests that are created and the status, description, source, service request ID, date opened, the date closed, and so on.

If you click the Collection Log tab, you can view the collection time, job ID, collection type, data that is collected, collection status, sent time, and so on.