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Alienware m17 R3 Service Manual

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System diagnostic lights

NOTE The system diagnostic lights and the power-status light are at the power button (Alienhead).
NOTE The color of the status lights depends on the configuration set in the Alienware Control Center (AWCC).

Power-status light: Indicates the power status.

Solid
  • Computer is turned on.
  • Power adapter is connected, and the battery has less than ten percent charge.

Breathe—Computer is in sleep state.

Off—Computer is in hibernation or turned off.

The power-status light blinks amber along with beep codes indicating failures.

For example, the power light blinks red two times followed by a pause, and then blinks blue three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power light patterns and associated problems.

Table 1. LED codesLED light codes for component issues/failure in the product.
Diagnostic light codes Problem description Recommended solution
2,1 Processor failure Replace the CPU. If CPU is on-board, replace system board
2,2 System board: BIOS or ROM (Read-Only Memory) failure Replace the system board
2,3 No memory or RAM (Random-Access Memory) detected Reseat and swap memory modules between the slots. If problem persists, replace the memory module
2,4 Memory or RAM (Random-Access Memory) failure Reseat and swap memory modules between the slots. If problem persists, replace the memory module
2,5 Invalid memory installed Reseat and swap memory modules between the slots. If problem persists, replace the memory module
2,6 System-board or chipset error Replace the system board
2,7 Display failure Replace display cable (EDP) if possible, otherwise replace the display assembly (LCD)
3,1 Coin-cell battery failure Reset the CMOS battery connection. If problem persists, replace the RTC battery
3,2 PCI, video card/chip failure Replace the system board
3,3 Recovery image not found Flash latest BIOS version. If problem persists, replace the system board
3,4 Recovery image found but invalid Flash latest BIOS version. If problem persists, replace the system board
3,5 Power-rail failure Replace the system board
3,6 System BIOS Flash incomplete Replace the system board
3,7 Management Engine (ME) error Replace the system board

Camera status light: Indicates whether the camera is in use.

  • Solid—Camera is in use.
  • Off—Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

  • Solid—Caps Lock enabled.
  • Off—Caps Lock disabled.

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