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Dell Endpoint Security Suite Enterprise Advanced Installation Guide v3.8

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All Clients - Troubleshooting

  • Endpoint Security Suite Enterprise master Suite installer log files are located at C:\ProgramData\Dell\Dell Data Protection\Installer.
  • Windows creates unique child installer installation log files for the logged in user at %temp%, located at C:\Users\<UserName>\AppData\Local\Temp.
  • Windows creates log files for client prerequisites, such as Visual C++, for the logged in user at %temp%, located at C:\Users\<UserName>\AppData\Local\Temp. For example, C:\Users\<UserName>\AppData\Local\Temp\dd_vcredist_amd64_20160109003943.log

  • Follow the instructions at http://msdn.microsoft.com to verify the version of Microsoft .Net that is installed on the computer targeted for installation.

    Go to https://www.microsoft.com/en-us/download/details.aspx?id=30653to download the full version of Microsoft .Net Framework 4.5.2 or later.

  • See this document if the computer targeted for installation has (or has had in the past) Dell Access installed. Dell Access is not compatible with this suite of products.

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