Dell OpenManage Server Administrator Version 8.5 User's Guide

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Server Administrator services

The following table lists the services used by Server Administrator to provide systems management information and the impact of these services failing.

Table 1. Server Administrator ServicesThe following table lists the services used by Server Administrator, the description, impact of these services failing, recovery mechanism and the severity.
Service Name	Description	Impact of Failure	Recovery Mechanism	Severity
Windows: SM SA Connection Service Linux: dsm_om_connsvc (This service is installed with the Server Administrator web server.)	Provides remote/local access to Server Administrator from any system with a supported web browser and network connection.	Users are not able to log in to Server Administrator and perform any operation through the web user interface. However, CLI can still be used.	Restart the service	Critical
Windows: SM SA Shared Services Linux: dsm_om_shrsvc (This service runs on the managed system.)	Runs inventory collector at startup to perform a software inventory of the system to be consumed by Server Administrator’s SNMP and CIM providers to perform a remote software update using Dell System Management Console and Dell IT Assistant (ITA).	Software updates are not possible using ITA. However, the updates can still be done locally and outside of Server Administrator using individual Dell Update packages. Updates can still be performed using third-party tools (for example, MSSMS, Altiris and Novell ZENworks).	Restart the service	Warning
NOTE: Server Administrator may send duplicate SNMP traps or log duplicate events in the Alert Log page or in the operating system log file. The duplicate traps and events are logged either when Server Administrator services are manually restarted or when the device sensor still indicates a non-normal state when Server Administrator services start after an operating system reboot. NOTE: Inventory Collector is required to update Dell consoles using Dell Update packages. NOTE: Some of the Inventory Collector features are not supported on Server Administrator (64–bit).
Windows: SM SA Data Manager Linux: dsm_sa_datamgrd (hosted under dataeng service) (This service runs on the managed system.)	Monitors the system, provides rapid access to detailed fault and performance information and allows remote administration of monitored systems, including shutdown, startup, and security.	Users are not able to configure/view the hardware level details on GUI/CLI without these services running.	Restart the service	Critical
SM SA Event Manager (Windows) Linux: dsm_sa_eventmgrd (hosted under dataeng service) (This service runs on the managed system.	Provides operating system and file event logging service for systems management and is also used by event log analyzers.	If this service is stopped, event logging features do not function properly	Restart the service	Warning
Linux: dsm_sa_snmpd (hosted under dataeng service) (This service runs on the managed system.)	Data Engine Linux SNMP Interface	SNMP get/set/trap request is not functional from a management station.	Restart the service	Critical
Windows: mr2kserv (This service runs on the managed system.)	The Storage Management Service provides storage management information and advanced features for configuring local or remote storage attached to a system.	Users are unable to perform storage functions for all supported RAID and non-RAID controllers.	Restart the service	Critical