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Dell Venue 11 Pro-7140  User’s Guide

Battery problem

Problems Possible causes Possible solutions
Battery does not charge  
  • Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning.
  • Try to connect with another Dell AC power adapter (if available).
  • Check all cable connections and plug back into the wall, then back into the tablet.
  • Check the AC adapter LED light to ensure if the AC adapter is working.
  • Check all connectors to ensure proper connectivity.
  • NOTE: The tablet battery requires about 4 hours to fully charge.
The tablet's temperature is below 0 °C or higher than 40 °C. Charge the battery in an ambient temperature between 0 °C to 40 °C.
The battery or power adapter is damaged. Contact a Dell authorized reseller to replace the battery or power adapter.
Battery drains quickly even when the tablet is in Standby mode If the tablet is not in the range of a network it can connect to, the tablet continues to send out signals to locate a base station and drains the battery.
  • Temporarily turn off the tablet.
  • Move the tablet in range of a network it can connect to, or temporarily turn off the wireless connection on your tablet.
  • Use your tablet in airplane mode.

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