Dell EMC iDRAC Service Module 4.2.0.0 User’s Guide

Set Archive directory

To open the SupportAssist Collection Settings page, go to the SupportAssist dashboard in iDRAC and select Settings from the drop-down menu.

iSM 3.4.0 or later supports filter and nonfilter OSApp Collection (operating system and Application Data collection) on ESXi. This selection can be made from Collection Preferences.

A nonfiltered selected Collection contains vmsupport log files for Logs, Network, Storage, Configuration, Installer, HungVM, PerformanceSnapshot, VirtualMachines, and hostProfiles.

A filtered selected Collection contains vmsupport log files for Storage, Configuration, Installer, HungVM, PerformanceSnapshot, VirtualMachines, and hostProfiles.

You can store the copies of collections that are performed by SupportAssist into a directory. Click the Set Archive Directory button to set the location.

Identification information

You can include the identification information in the data that is sent by clicking the drop-down menu and selecting No or Yes.

Email notifications

You can set email notification preferences when a new support case is opened or a new SupportAssist collection is uploaded. From the Receive Email Notifications drop-down menu, select No or Yes.

You can also select the language preference. The available languages are:

• English
• German
• French
• Japanese
• Spanish
• Simplified Chinese

Automatic collection

By default, the automatic collection feature is enabled. To disable this feature, use the drop-down menu to select either Enable or Disable.

You can also specify the time for scheduled collection by selecting any of the following options from the Schedule automatic collections drop-down menu:

• Weekly
• Monthly
• Quarterly
• Never

You can also set the automatic collection as recurring.

To view the ProSupport Plus Recommendations report, select Yes from the Send ProSupport Plus Recommendations Report drop-down menu.

After selecting your preferences, click Apply to save the changes.