1.3
1.2.1
Dell EMC OpenManage Integration with ServiceNow assists enterprise level organizations to improve the efficiency of their business-critical operations by bridging any gaps between their services and Operations Management processes. It is a native application—within the ServiceNow platform—that provides seamless interface between OpenManage Enterprise (Infrastructure management capabilities) and ServiceNow (service and operations management capabilities). OpenManage Enterprise is a one-to-many systems management console that provides comprehensive, unified life-cycle management for PowerEdge Modular Infrastructure, rack, and tower servers. The OpenManage Integration provides automation capabilities to transfer device inventory information and events between OpenManage Enterprise and ServiceNow, and therefore assists Service Management teams to quickly detect, diagnose, and resolve issues that impact business services and IT infrastructure health. Also, OpenManage Integration with ServiceNow integrates with OME SupportAssist Enterprise as well as SupportAssist Enterprise and Secure Connect Gateway standalone console for viewing and keeping track of the support cases-opened with the Dell EMC support teams-from within the ServiceNow instance. Dell EMC OpenManage Enterprise Services is a plug-in to the Dell EMC OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with Pro-Support and Pro-Support plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device life cycle management, proactive, and predictive support experience. With this integration, operations and service management teams can keep themselves abreast with the tech support tickets, and track their progress from incident to resolution.