Dell Systems Management Overview Guide

OpenManage Integration with ServiceNow

Dell OpenManage Integration with ServiceNow helps enterprise organizations in improving their operations efficiency. It bridges the gap between their service and operations management processes. It is a native application within the ServiceNow platform that provides an interface between OpenManage Enterprise infrastructure management capabilities and ServiceNow service and operations management capabilities. The integration provides automation capabilities to transfer data between these two platforms, helping operations and service management teams in faster detection, diagnosis and resolution of issues that impacts the business services and the IT infrastructure health. Also, OpenManage Integration with ServiceNow also integrates with the OME Services Plugin for viewing and tracking the support cases that are raised with Dell Support right from within the ServiceNow platform. With this integration, operation and service management teams can keep themselves abreast of the technical support tickets that have been raised with Dell support and track their progress from incident to resolution.

With this integration, you can do the following:

• Synchronize PowerEdge server information between OpenManage Enterprise and ServiceNow Configuration Management Database (CMDB).
• Monitors alerts for servers
• Create incidents automatically for a critical and warning alerts for servers.
• View and monitor the support tickets that are raised with Dell Support.

For more information, see https://www.dell.com/support/article/sln310720.