Dell Systems Management Overview Guide

Dell OpenManage Enterprise Services Plugin

OpenManage Enterprise Services, previously known as OpenManage Enterprise SupportAssist, is a Plugin for OpenManage Enterprise v3.5 and later. It integrates with OpenManage as a Plugin, streamlining your services experience. It is Dell's auto case creation and remote monitoring technology that enables Dell Technologies support to resolve issues with minimal effort from your team, replacing manual routines and downtime with automated support.

Once connected, the OpenManage Enterprise Services Plugin helps with the power to:

• Prevent outages with secure remote monitoring—The best time to solve a problem is before it happens. OpenManage Enterprise Services Plugin monitors system health proactively by detecting future failures. Help systems stay up and running without unplanned downtime.
• Active troubleshooting—OpenManage Enterprise Services Plugin automates case creation and sends diagnostic information to Dell Technologies support which enables to resolve issues with minimal effort.
• Get the best performance with actionable recommendations—Your data center must perform efficiently to support your remote workforce. Equip your team with on-demand reporting and recommendations to help them make data-driven decisions.

OpenManage Enterprise Services Plugin securely collects only system state information. System state information includes configuration, event notifications, and system diagnostic information. For more information about how OpenManage Enterprise Services Plugin securely monitors your enterprise environment, go to https://www.dell.com/support/kbdoc/en-us/000180961/support-for-dell-emc-openmanage-enterprise-supportassist.