Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Secure Connect Gateway 5.x — Application Edition Support Matrix

PDF

Support for OEM devices

Dell OEM-ready devices (either rebranded or debranded Dell hardware), when added, are classified under the rebranded name and not the original Dell hardware name. All the functionality available for Dell standard devices, such as alerts handling and automatic case creation (when the support level has been validated at the time of the support incident as ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service) are available for OEM-ready devices. For some OEM devices, the model name may be blank in the secure connect gateway user interface.

Automatic case creation is supported through Dell Technologies technical support and not available through other case management systems.

As with any system that is modified for custom solutions, validate all the secure connect gateway features to ensure proper operation with those modifications.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\