Backup set name is different in
Storage Center than in Replay Manager
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Names are truncated to 31 characters in
Storage Center. For more information, see
User-Defined Name in Summary of Backup Set Options .
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Connection failure
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- Check the firewall setting. This scenario is the most likely cause of the connection failure.
- Open port 27444.
- Configure the HTTP Proxy server using the
Bypass proxy server for local addresses option.
For more information, see:
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Connection failure that is related to installation of RMS
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- Install the Replay Manager Service on all servers.
- Open port 27444 on all servers.
For more information, see
Inbound Ports in Replay Manager Ports.
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Scheduled backup did not run
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Replay Manager queues a maximum of one scheduled job per backup set. Click Job Queue to ensure that the job is in the queue waiting to run.
For more information, see:
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Connection to server fails
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- Install the Replay Manager Service on all servers.
- Open port 27444 on all servers.
For more information, see:
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Data disappears after restoring a Replay
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The
Restore action restores data to its original location, overwriting the current data. To avoid losing current data, take a Replay immediately before using
Restore or use
Expose (rather than
Restore) and manually merge the Exposed data with the existing data.
For more information, see:
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Email notifications not working
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- Verify SMTP settings.
- Adjust spam settings on email server and/or client.
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Hyper-V/VMware backup fails
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In a clustered server environment, ensure that the VM owner and disk owner match.
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Partial Replays created—Microsoft and VMware environments
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If components are moved after configuring a backup set, only the components in the original locations get backed up. To correct, move components back to their original locations or create a backup set with the new locations.
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Paths are truncated/different in SQL Server
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This scenario is a known issue with SQL Server Management Studio (SSMS) data files. The full path is displayed for data and log files.
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Backup failure
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Storage Center Issues
- Ensure that LUNs are available—transportable snapshots might not be expiring.
- Expected behavior with Microsoft Exchange if the component is not a
Storage Center volume.
- For more information, see:
Extension-specific Issues
Sometimes when a Replay is taken during the time a primary controller fails over to the secondary controller, the Replay fails. Furthermore, the Microsoft VSS writer may be left in a bad state causing all future Replays to fail. In this case, bring the primary controller back online and follow the troubleshooting steps for failed or missing VSS Writers.
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When you expose a Restore point of a Datastore, the Restore operations fail with the following error:
Failed to locate VMFS volume for snapshotThis issue may occur when ESXi is configured with default timeout values in some configurations or setup.
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To decrease the time of the query operation, you can disable the file system liveness check.
- Log in to your host as root.
- Open the configuration file for
hostd using a text editor. The configuration file is located in
etc/vmware/hostd/config.xml under
plugins/hostsvc/storage node.
- Add the
checkLiveFSUnresolvedVolume parameter and set its value to
FALSE. Use the following syntax:
<checkLiveFSUnresolvedVolume>FALSE</checkLiveFSUnresolvedVolume>
- As an alternative, you can set the ESXi Advanced option VMFS.UnresolvedVolumeLiveCheck to FALSE in the vSphere Client.
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Scheduled backup occurs at an unexpected time
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Verify
Current Server Time in the
Modify Backup Schedule dialog box. Replay Manager takes a Replay by using the time on the server . If Replay Manager Explorer is installed on a different computer, with different time zone, it runs on server time.
Replay Manager can only run one backup job at a time. If there are many jobs waiting in the queue, the scheduled backup is delayed.
For more information, see:
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Exchange transaction logs are truncated or missing
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Expected behavior when VSS full backup is selected.
For more information, see
VSS full backup on Summary of Backup Set Options.
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Unable to create an overnight schedule
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Use the
Exclude Time Range option for the day hours—for example, 8:00 a.m. – 5:00 p.m.
For more information, see
Modify Settings for an Existing Backup Set.
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Scheduled backup did not happen after volume was failed over
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Confirm that the Replay Manager Service is installed on the owner node, and that the Replay Manager Service is running as a user with proper privileges.
For more information, see
Replay Manager Service for Windows.
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Failed or missing VSS Writers
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Restart the correct service for the missing VSS Writer. To view the current VSS Writers, open an elevated command prompt and run
vssadmin list writers. These services might require an outage:
- For Exchange Server: Restart Microsoft Exchange Information Store (MSExchangeIS)
- For Hyper-V: Restart Hyper-V Virtual Machine Management (vmms)
- For SQL Server: Restart SQL Server VSS Writer (SQLWriter)
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Dell Storage folder appears empty on Windows Server 2016
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After installation of Replay Manager on Windows 2016, a Dell Storage folder is added to the list of Windows Apps. However, the folder might be empty, even though it should include all installed Replay Manager components. The installed Replay Manager components are shown in the Recently Added Apps list and can selected from there.
There is no user workaround for this issue. Within one to two days, the Replay Manager components should be in the Dell Storage folder.
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