SupportAssist for Business PCs with Windows OS Deployment Guide for Partners

Install SupportAssist on a single PC using Command Prompt

1. Search for Command Prompt and click Run as administrator.
2. Install SupportAssist on the PC using one of the following commands depending on the file formats:

   Table 1. Commands to deploy SupportAssistDeploy SupportAssist on the PCs using one of the following commands depending on the file formats:

   Deployment file format and package format	Command	Deployment note
   Windows installer 64-bit (.MSI) and Windows Installer Setup Transform (MST)	If you are creating a new SupportAssist deployment —msiexec /i "[path_of_the_SupportAssist.msi_file]\SupportAssistInstaller-x64.msi" TRANSFORMS="[path_of_the_SupportAssist.mst_file]\SupportAssistConfiguration.mst" DEPLOYMENTKEY="[deployment_key]" /norestart /qn /l+ "[path_to_save_the_msi_log_file] SupportAssistMsi.log" If you are activating preinstalled SupportAssist or modifying an existing SupportAssist deployment—msiexec /i "[path_of_the_SupportAssistConfigurator.msi_file]\SupportAssistConfigurator.msi" TRANSFORMS="[path_of_the_SupportAssist.mst_file]\SupportAssistConfiguration.mst" DEPLOYMENTKEY="[deployment_key]" /norestart /qn /l+ "[path_to_save_the_msi_log_file] SupportAssistConfigMsi.log"	To deploy SupportAssist, you must use the Windows Installer Setup Transform (MST) file that you created for the SupportAssist version you are deploying on the PC fleet. Do not use the MST files created for other SupportAssist versions.
   Windows executable 64-bit (.EXE) and Windows Installer Setup Transform (MST)	"[path_of_the_SupportAssist.exe_file]\SupportAssistInstaller-x64.exe" TRANSFORMS="[path_of_the_SupportAssist.mst_file]\SupportAssistConfiguration.mst" DEPLOYMENTKEY="[deployment_key]"	To deploy SupportAssist, you must use the Windows Installer Setup Transform (MST) file that you created for the SupportAssist version you are deploying on the PC fleet. Do not use the MST files created for other SupportAssist versions.
   Windows installer 64-bit (.MSI) and Administrative Template Files (ADMX/ADML)	msiexec /i "[path_of_the_SupportAssist.msi_file]\SupportAssistInstaller-x64.msi" /norestart /qn /l+ "[path_to_save_the_msi_log_file]\SupportAssistMsi.log" NOTE:You must Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml) to complete the SupportAssist deployment.	To deploy SupportAssist, you must use the Administrative Template Files (ADMX/ADML) file that you created for the SupportAssist version you are deploying on the PC fleet. Do not use the ADMX/ADML files created for other SupportAssist versions.
   Windows executable 64-bit (.EXE) and Administrative Template Files (ADMX/ADML)	"[path_of_the_SupportAssist.exe_file]\SupportAssistInstaller-x64.exe" NOTE:You must Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml) to complete the SupportAssist deployment.	To deploy SupportAssist, you must use the Administrative Template Files (ADMX/ADML) file that you created for the SupportAssist version you are deploying on the PC fleet. Do not use the ADMX/ADML files created for other SupportAssist versions.

3. If you have included the Dell Trusted Device software add-on while creating the SupportAssist deployment package, run the msiexec /i "[path_of_DellTrustedDevice.msi_file]\DellTrustedDevice-<version>.msi" /qn /norestart /l+ "[path_to_save_the_msi_log_file]\DtdMsi.log command to deploy the security agent.