- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration in TechDirect
- Managing SupportAssist preferences
- Prerequisites to deploy SupportAssist
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Install SupportAssist on a single PC using Command Prompt
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- SupportAssist version and validity
- Central Resource Manager version and validity
- Features and enhancements in previous versions
- Resources
- Contact Dell
SupportAssist for Business PCs with Windows OS Deployment Guide for Partners
Updating SupportAssist for Business PCs and software add-ons
SupportAssist for Business PCs
Updating SupportAssist ensures that the latest SupportAssist features are available on your PC. If you have opted to automatically update SupportAssist for Business PCs, SupportAssist automatically updates to the latest available version.
To manually update SupportAssist for Business PCs, download the Deployment Package Manager executable file from TechDirect and use any deployment tool to deploy SupportAssist.
After you download the Deployment Package Manager executable file, run the executable file to create the deployment package for the latest SupportAssist version which can be deployed on the PC fleet. See Create the SupportAssist deployment package and Deploy SupportAssist on the PC fleet.
NOTE:The update time varies depending on the network bandwidth and PC performance.
NOTE:If SupportAssist has expired on your PC, you must manually update to the latest version. Automatic updates are not supported on expired versions. See
SupportAssist version and validity.
NOTE:SupportAssist updates are not available for PCs running the following operating systems—Windows 10 version 1803 and earlier, Windows 8.1, Windows 8, and Windows 7. To avail the full benefits of
SupportAssist, it is recommended that you install
SupportAssist on PCs running Windows 11 or Windows 10 version 1809 and later operating system.
Central Resource Manager
Updating Central Resource Manager ensures that the latest features are available to you. If you are running Central Resource Manager version 3.5 or later, it is automatically updated to the upcoming versions, by default.
To manually update Central Resource Manager when the latest version is available, open the Central Resource Manager application on your system and update to the next version from the Settings page or the Home page. Alternatively, you can also select the Central Resource Manager software add-on in the Deployment Package Manager, download the deployment package, and manually install Central Resource Manager.
Dell Trusted Device
The Dell Trusted Device security agent is not automatically updated. You must manually download and update to the latest version when available. To download the latest version, select the Dell Trusted Device software add-on in the Deployment Package Manager, download the deployment package, and manually deploy it.
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