After you deploy SupportAssist, the PCs are automatically displayed on the Inventory page in TechDirect within 30 minutes after they connect to the Internet and Dell.
If you do not see the PCs within 30 minutes, run the self-diagnosis test to ensure connectivity to Dell. See the Run the SupportAssist self-diagnosis test section in the SupportAssist for Business PCs with Windows OS Deployment Guide available on the SupportAssist for Business PCs Documentation page.
You can remove the PCs from the Inventory page using one of the following methods:
You can assign ownership of sites to Connect and manage administrators or technicians from the Define roles & permissions page. See the Define roles and permissions section SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.
Yes, an active Internet connection is required. For the list of other prerequisites that a target PC must meet, see the Prerequisites for deploying SupportAssist section in the SupportAssist for Business PCs with Windows OS Deployment Guide available on the SupportAssist for Business PCs Documentation page.
The PC utilization data is displayed on the Overview page if one or more criteria is met:
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your PC service plan and region.
Depending on the Dell Business policies, the following parts may be dispatched automatically:
For information about how dispatches are handled, see How are dispatch alerts handled when an alert is generated by SupportAssist?
Yes, you can download the data that is displayed on a specific page as a CSV file and view the data offline. See the Data exports section in the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.
In Connect and manage, you can create, manage, edit, and deploy customized catalogs of the latest BIOS, driver, firmware, and Dell application software updates. These custom catalogs help streamline the process of finding and determining PC updates that are must, to keep the PCs secure and updated.
If your PCs connect to Dell and if the PCs have an active ProSupport Plus or ProSupport Flex for Client service plan, you can create a Product series, Fleet, or Model catalog.
You can view details about the Dell monitor and Dell docking station connected to your PC on the PC overview page after the SupportAssist telemetry is sent to Dell. For more information, see the PC overview section in the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.
The System BIOS version is available on the Inventory page only when a driver scan is performed on the PC. Ensure that you perform a driver scan on the PCs to see the BIOS version.
If you are using custom catalogs, ensure that you deploy at least one catalog to the managed site and groups.