For information about capabilities and service plans, see the Connect and manage capabilities and Dell service plans section in the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.
Yes, proactive support is available for PCs with an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan. Predictive support is available for PCs with an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
No, it is not required for you to purchase SupportAssist or the Connect and manage service in TechDirect. However, SupportAssist and the Connect and manage capabilities depend on the service plans that you have purchased for your PC.
SupportAssist is a free software. However, the capabilities within SupportAssist depend on the service plans that you have purchased for your PC.
If the service plan on your PC has expired, SupportAssist continues to function but with limited capabilities. For information about capabilities and service plans, see the Connect and manage capabilities and Dell service plans section in the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.