SupportAssist Enterprise Version 1.2 Support Matrix

The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and remote devices.

• Internet connection — standard 1 GbE network or faster.
• The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
• The local system must be able to connect to the following destinations:
  • https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell.
  • https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is uploaded.
  • https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files greater than 10 MB in size are uploaded.
  • https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new SupportAssist Enterprise release information, policy files, and product support files.

The following table lists the network bandwidth requirements for monitoring and collecting system information from devices.

Table 1. Network bandwidth requirements The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise.

Requirement	LAN bandwidth*	WAN bandwidth**
For collection of system information from a single device	10 Mbps	5 Mbps
For monitoring and collection of system information from up to 20 devices	0.5 Gbps	10 Mbps
For monitoring and collection of system information from up to 100 devices	0.5 Gpbs	10 Mbps
For monitoring and collection of system information from up to 300 devices	0.5 Gpbs	10 Mbps
For monitoring and collection of system information from up to 1000 devices	1 Gpbs	20 Mbps
For monitoring and collection of system information from up to 4000 devices	1 Gpbs	20 Mbps

* Network bandwidth required for monitoring and collecting system information from devices within a single site.

** Network bandwidth required for monitoring and collecting system information from devices that are distributed across multiple sites.

The following table lists the ports that must be open on the local system.

Table 2. Network port requirements on the local systemThe following table lists the ports that must be open on the local system.

Port	Direction	Usage
22	Out	For adding the local system running a Linux operating system and for collecting system information
25	Out	For SMTP communication (required for SupportAssist Enterprise to send certain email notifications through the SMTP server utilized by your company)
80	Out	For HTTP communication
135	Out	For adding the local system running Windows (WMI) and to collect system information
162	In	For receiving alerts (SNMP traps) from remote devices
443	Out	For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying SupportAssist Enterprise update information
1311	Out	For Dell OpenManage Server Administrator (OMSA) communication
5700	In	For opening SupportAssist Enterprise securely (HTTPS) from a remote system
5701, 5702, 5703, and 5704	In	For collecting system information from devices
5706	In	For IPMI communication with iDRACs that are present in a Microsoft Azure Stack environment
9099	In	For opening SupportAssist Enterprise (HTTP) from the local system
61616	In	For processing SupportAssist Enterprise tasks

The following table lists the ports that must be open on remote devices that you want to monitor or collect system information by using SupportAssist Enterprise.

Table 3. Network port requirements on remote devicesThe following table lists the ports that must be open on remote devices that you have added in SupportAssist Enterprise.

Device Type	Port	Usage
Server / Hypervisor	22	For adding a remote device running a Linux operating system and to collect system information
	135	For adding a remote device running Windows (WMI) and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
	443	For Secure Socket Layer (SSL), WS-Man, and VMware web services communication
	1311	For OMSA communication
iDRAC	443	For Secure Socket Layer (SSL) and WS-Man communication
	161	For forwarding alerts (SNMP traps) to the local system
	623	For IPMI communication with iDRACs that are present in a Microsoft Azure Stack environment
Storage PS Series or EqualLogic	22	For adding the device and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
Storage MD Series or PowerVault	2463	For adding the device and to collect system information
Storage SC Series or Compellent	443	For adding the device and to collect system information
Fluid File System (FluidFS)	22 and 44421	For adding the device and to collect system information
Networking	22	For adding the device and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
Chassis	22	For adding the device and to collect system information
	161	For forwarding alerts (SNMP traps) to the local system
Software	22	For adding a device running HIT Kit for VMware and to collect system information
	443	For adding a device running VMware vCenter and to collect system information
	135	For adding a device running SCVMM and to collect system information
	135	For adding a device running SAN HQ and to collect system information
Solution	443	For adding a Web-Scale Converged Appliance and to collect system information