Sl no. |
Issue |
Workaround |
---|---|---|
1 | Email alert notifications are not working |
Configure the SMTP server from the Wyse Management Suite server portal admin. |
2 | Wake on LAN is not working |
Enable the local or remote file repository. |
3 | Unknown File type warning messages is displayed while double clicking the Launch CCM icon. |
Check the security settings or UAC of the server. |
4 | WDA agent upgrade is not working from WDA 12.1 to 13.0 version in private cloud. |
Make sure the server is configure with well know certificate so that client can download the WDA or Register the device to communicate with Wyse Management Suite server and repository using HTTP. |
5 | Not able to pull the TC Log file when Thin Linux device is not in Sync with NTP server |
Configure the device with proper NTP server. |
6 | " Error in syncing TC files " Alert is popping up when user try to sync the file repository |
Make sure the local repository is having full permission to everyone and no user access message is popped up while copying the image or apps to the local repository |
7 | Events are not listing when filtered with custom filter |
Provide the end date as next date to filter out the events. |
8 | File download (Wallpaper, cert etc..) fails for WTOS when server is out of time sync |
Configure the device with proper NTP server. |
9 | WTOS DHCP discovery does not happen when already DNS SRV tags are available with blank values |
Remove the empty DNS tags |
10 | Advanced apps & data is not supported with Legacy On premise gateway. |
It is recommended to use new Wyse Management Suite repository. |
11 | Wyse Management Suite UI is not opening properly in Internet Explorer |
Disable Internet Explorer enhanced security. Disable the Compatibility view settings. |
12 | Apply to new devices not working for WTOS app policies during registration. | Create a job to push the app policy. |
13 | Moving a WTOS device to different group the status of the resultant event is moving to Canceled state. | N/A |