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XPS 12 User’s Guide

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System problem

Problems Possible causes Possible solutions
Tablet does not turn on

The battery is completely discharged.
  • Charge the tablet for at least 4 hours.
  • Press and hold the power button for 2 seconds.
Tablet does not turn off   Press and hold the power button for 10 seconds to forcefully turn off the tablet.
Tablet locks up   Press and hold the power button for 10 seconds to forcefully turn off the tablet.
Tablet is not responding or behaving unexpectedly  
Tablet cannot boot into Windows   Contact Dell’s support service. Go to www.dell.com/support.
Software or feature is not working as expected   Software updates may have been downloaded in the background. Restart your tablet.

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