Dell SupportAssist OS Recovery User’s Guide

Starting SupportAssist OS Recovery

You can start SupportAssist OS Recovery in the following ways:

1. Automatic start of SupportAssist OS Recovery—when your computer is unable to boot to the operating system even after repeated attempts, SupportAssist OS Recovery starts automatically.
2. Manual start of SupportAssist OS Recovery—you can manually start SupportAssist OS Recovery to reset your computer to factory state or to back up your files. See Manually start SupportAssist OS Recovery.
3. BIOSConnect for SupportAssist OS Recovery—SupportAssist OS Recovery is installed on a special partition of the system hard drive. If this partition is absent, corrupt, or needs repair, BIOSConnect provides an alternative method for starting SupportAssist OS Recovery. See BIOSConnect.
   NOTE:This feature is available only on certain Dell system models. For the list of system models where BIOSConnect feature is supported, see the Dell SupportAssist OS Recovery Support Matrix on the SupportAssist OS Recovery documentation page.
4. Start SupportAssist OS Recovery using Windows Recovery—Windows Recovery is a redirection utility that helps in redirecting to the SupportAssist OS Recovery environment when your computer is unable to boot to the operating system even after repeated attempts. See Start SupportAssist OS Recovery using Windows Recovery.