CAUTION: Many repairs may only
be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation,
or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that are
shipped with your product.
Steps
If the system is operational, run the appropriate diagnostic
test. See the Using system diagnostics section for the available diagnostic
tests.
If the diagnostic tests indicate
a fault, follow the corrective actions provided by the diagnostic
tests.
If the system is not operational, turn off the system and attached
peripherals, and unplug the system from the power source. Wait at
least for 10 seconds, and then reconnect the system to the power source.
Turn on the system and attached peripherals, and note the messages
on the screen.
If an error message is displayed
indicating a fault with a specific memory module, go to step 12.
Enter System Setup, and check the system memory setting. Make any
changes to the memory settings, if needed.
If the memory settings match the
installed memory but the problem still persists, go to step 12.
Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
Remove the system cover.
Check the memory channels and ensure that they are populated correctly.
NOTE: See the system event log or system messages for the location of the
failed memory module. Reinstall the memory device.
Reseat the memory modules in their sockets.
Install the system cover.
Enter System Setup and check the system memory setting.
If the problem is not resolved, proceed with step
11.
Remove the system cover.
If a diagnostic test or error message indicates a specific memory
module as faulty, swap or replace the module with a known working
memory module.
To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity.
If an error message is displayed on the screen,
this may indicate a problem with the installed DIMM type(s), incorrect
DIMM installation, or defective DIMM(s). Follow the on-screen instructions
to resolve the problem.
Install the system cover.
As the system boots, observe any error message that is displayed
and the diagnostic indicators on the front of the system.
If the memory problem persists, repeat step 12 through step 15 for
each memory module installed.
Next steps
If the problem persists, see the Getting help section.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\